What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails not coming through

    Asked by Foremost on October 27, 2016 at 06:19 AM

    Hi, the emails are not coming through to my email address aja@fcgworld.co.uk

    I have also put a secondary email address (gmail) that is receiving the form submissions, but I need them to be coming through to our company email address. 

    I have spoken to our IT director and webmaster, who has checked mimecast and confirmed that the emails are not reaching our server. Please advise.

    Page URL:

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    JotForm Support

    Answered by owen on October 27, 2016 at 07:15 AM


    I have checked your email account and it is in the bounce list. That is why you have been unable to receive the notification emails. Please see the reason here:

    I have removed it of the list and you should be able to receive the emails without a problem as of now. You can also check if your email account is in the bounce list or not. You can even remove it from the list. Please read our guide about how:


    To prevent further issues related with bouncing, please read another guide of ours:


    Please contact us whenever you need assistance. 

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    Answered by Foremost on October 27, 2016 at 08:51 AM

    Thank you for your prompt response and help in fixing the issue. Great service.