- ForemostAsked on October 27, 2016 at 06:19 AM
Hi, the emails are not coming through to my email address email@example.com
I have also put a secondary email address (gmail) that is receiving the form submissions, but I need them to be coming through to our company email address.
I have spoken to our IT director and webmaster, who has checked mimecast and confirmed that the emails are not reaching our server. Please advise.
- JotForm SupportowenAnswered on October 27, 2016 at 07:15 AM
I have checked your email account and it is in the bounce list. That is why you have been unable to receive the notification emails. Please see the reason here:
I have removed it of the list and you should be able to receive the emails without a problem as of now. You can also check if your email account is in the bounce list or not. You can even remove it from the list. Please read our guide about how:
To prevent further issues related with bouncing, please read another guide of ours:
Please contact us whenever you need assistance.
- ForemostAnswered on October 27, 2016 at 08:51 AM
Thank you for your prompt response and help in fixing the issue. Great service.