What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not receiving email notifications?

    Asked by Berkeley on November 10, 2016 at 05:14 AM
    email notifications email not receiving
  • Profile Image
    JotForm Support

    Answered by Nik_C on November 10, 2016 at 06:28 AM

    I checked your emails (weddings@berkeley-castle.com, pippa.crossman@berkeley-castle.com) in our logs and I saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 450 4.7.1 <weddings@berkeley-castle.com>: Recipient

    I removed it from our Bounce list so you will be able to receive submissions now.

    Please check this guide on how to prevent this kind of issues.

    Also, you should check this guide on how to Remove your address from Bounce list.

    We're sorry for this inconvenience, if you have any further questions please let us know.

    Thank you.