Why I'm not receiving email notifications?

  • Profile Image
    Asked on November 10, 2016 at 05:14 AM
  • Profile Image
    Answered on November 10, 2016 at 06:28 AM

    I checked your emails (weddings@berkeley-castle.com, pippa.crossman@berkeley-castle.com) in our logs and I saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 450 4.7.1 <weddings@berkeley-castle.com>: Recipient

    I removed it from our Bounce list so you will be able to receive submissions now.

    Please check this guide on how to prevent this kind of issues.

    Also, you should check this guide on how to Remove your address from Bounce list.

    We're sorry for this inconvenience, if you have any further questions please let us know.

    Thank you.