- artesanoscabaAsked on November 15, 2016 at 09:56 AM
I used jotform for years, but for days it has not worked and nothing has changed in its tools
I would like to continue using it, I like it, but I should remove it if it continues to not work .. I expect an answer. Thank you.
- JotForm SupportKevin_GAnswered on November 15, 2016 at 11:11 AM
Apologies for the inconveniences this caused.
I have checked the form embedded in the webpage you shared us and I was able to successfully submit it, here is a screenshot of the submission that was generated upon my test:
I have also checked the email addresses you're using in your form and I can see one of them is in our bounce list, so you're not receiving the emails from submissions in that address, here's the reason why it was there:Result: info@c***************s.com is IN the bounce list
Reason(s) : smtp; 550 User unknown / Usuario desconocido / Usuario
I have removed it and you should receive emails now again, I would also suggest you to check this guide about bouncing where you will find the steps to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List
Here's also another guide that will be helpful: How-to-Prevent-Email-Bouncing-Related-Issues
I can also see you're using a Gmail address in your form, we had recently an issue with our emails being sent to the spam folder in Gmail accounts, so please check your spam folder and if you find your emails there mark them as not spam this should help you to get your emails from JotForm in your inbox again.
Hope this helps.