Autoresponder email not sending with PayPal integration

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    Asked on November 15, 2016 at 02:26 PM


    I've created a registration form that integrates with PayPal. When I submit the form, I'm taken to the PayPal payment page and I'm able to complete payment without any problems, and I receive notification that there was a new submission.

    But, I don't receive the confirmation email (autoresponder) I've setup (tested form using a separate email domain).

    I've tested this a few times and while I get the notification to my admin email that a new submission has been sent, the user that fills out the form never gets the confirmation email.  I have gone ahead and changed the price to $0 for testing.

    Thank you for your help!


    Beth B.

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    Answered on November 15, 2016 at 03:09 PM

    Hi Beth, I see you're having an issue with getting your form autoresponder to work after the user is sent and finished payment with paypal.

    The autoresponder should be going through though I see you're using a custom sender address as you mentioned above and according to your email history when I checked that I found that the autoresponder being sent by your custom sender address is failing. This means you either didn't setup the smtp right or might need to whitelist our jotform ip addresses if you wanna try again to see if that makes any difference. 

    I would recommend that you start by changing the sender address to our recommended default at then try it out again to see if you receive it. If you don't see anything then try looking in your spam folder to see if it ended up there by accident.