- MarisaCAsked on November 15, 2016 at 06:53 PM
Some clients complained and I didn't understood why... But today I've tested and there are some forms that are received here but aren't forwarded to my e-mail adress.
Why does this happen?§
- JotForm SupportliyamAnswered on November 15, 2016 at 08:51 PM
It's possible that the emails you're looking for landed in the spam folder. Anti-spam filters are unpredictable. At one point they are fine with certain emails then suddenly they act on their own marking some emails as spam. These filters have some sort of an artificial intelligence which they learn on their own what to filter, other than what is 'taught' to them what keywords or phrases to filter out.
In any case, can you check your spam folder if the missing emails are indeed there? If so, I would recommend to mark them as not spam or move them back to your inbox.
If you are using a gmail account, you can prevent this from happening by creating a filter on your form that should compel the filters to put them in your inbox. You can check further from this guide on how to create this filter: https://www.jotform.com/help/404-How-to-prevent-emails-landing-in-spam-folder-in-your-Gmail-account
If you have questions, please let us know.
- MarisaCAnswered on November 16, 2016 at 06:04 AM
No, I always check my SPAM folder. When there are some in there, I move them to the inbox... But the majority of the ones I don't receive, aren't there.
And that's very annoying because clients are always asking why I don't reply to them. If I have to double check all the entries, there's no point on having a form.
Thank you for your help
- JotForm SupportNik_CAnswered on November 16, 2016 at 07:19 AM
I checked our logs and I see that submissions are going to email@example.com. All emails were sent to that email except this two:
And here are those submissions:
Are you referring to those submissions only?
Since the last one I see is this one:
And in your submissions as well:
We'll wait for your response.
- MarisaCAnswered on November 16, 2016 at 07:31 AM
I've located them because the clients alert me. So I went to my form registry and resend it to me. I did't receive those 2 but also these I've attached hereWWhy does this happen? If the send fails, the system don't try to resend it again?
- JotForm SupportKiranAnswered on November 16, 2016 at 09:21 AM
This may be happening due to many reasons including an issue with the receiver inbox/server or any active filters in the email server or sender email not selected correctly or incorrect configuration, etc. As we see the email history log, the sender email address is configured correctly. Unfortunately, the system cannot try to resend the email once it is failed due to any reason.
Please refer to the guide below that can help you with troubleshooting email delivery issues.
Let us know if you need any further assistance. We will be happy to assist.
- MarisaCAnswered on November 21, 2016 at 07:37 PM
On the last few days and today, I've had at least 10 forms that wasn't forwarded to my e-mail... I have to double check all the time.
Don't know what to do anymore.
I've already created the filter on Gmail...
- JotForm SupportKiranAnswered on November 21, 2016 at 09:26 PM
I have checked the email address firstname.lastname@example.org in our bounce list and so you are not receiving email address. I have now removed it from the bounce list and you should be receiving emails without any issue. Please check now and let us know if you need any further assistance.
You may also try setting up an SMTP email address to send the email notifications. Please refer to the guide that can help you with setting up SMTP email account.
Hope this information helps!