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  • Profile Image

    Some forms are not forwarded to my e-mail

    Asked by MarisaC on November 15, 2016 at 06:53 PM

    Some clients complained and I didn't understood why... But today I've tested and there are some forms that are received here but aren't forwarded to my e-mail adress.

    Why does this happen?§

    forwarded not forwarded and why does
  • Profile Image
    JotForm Support

    Answered by liyam on November 15, 2016 at 08:51 PM

    Hello,

    It's possible that the emails you're looking for landed in the spam folder. Anti-spam filters are unpredictable. At one point they are fine with certain emails then suddenly they act on their own marking some emails as spam. These filters have some sort of an artificial intelligence which they learn on their own what to filter, other than what is 'taught' to them what keywords or phrases to filter out.

    In any case, can you check your spam folder if the missing emails are indeed there? If so, I would recommend to mark them as not spam or move them back to your inbox.

    If you are using a gmail account, you can prevent this from happening by creating a filter on your form that should compel the filters to put them in your inbox. You can check further from this guide on how to create this filter: https://www.jotform.com/help/404-How-to-prevent-emails-landing-in-spam-folder-in-your-Gmail-account

    If you have questions, please let us know.

    Thanks.

  • Profile Image

    Answered by MarisaC on November 16, 2016 at 06:04 AM

    Hello,

    No, I always check my SPAM folder. When there are some in there, I move them to the inbox... But the majority of the ones I don't receive, aren't there.

    And that's very annoying because clients are always asking why I don't reply to them. If I have to double check all the entries, there's no point on having a form.

    Thank you for your help

  • Profile Image
    JotForm Support

    Answered by Nik_C on November 16, 2016 at 07:19 AM

    I checked our logs and I see that submissions are going to encomendascomsignificado@gmail.com. All emails were sent to that email except this two:

     

     

    And here are those submissions:

    Are you referring to those submissions only?

    Since the last one I see is this one:

    And in your submissions as well:

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by MarisaC on November 16, 2016 at 07:31 AM

    I've located them because the clients alert me. So I went to my form registry and resend it to me. I did't receive those 2 but also these I've attached hereWWhy does this happen? If the send fails, the system don't try to resend it again?

    TThank you!

    Marisa

  • Profile Image
    JotForm Support

    Answered by Kiran on November 16, 2016 at 09:21 AM

    This may be happening due to many reasons including an issue with the receiver inbox/server or any active filters in the email server or sender email not selected correctly or incorrect configuration, etc. As we see the email history log, the sender email address is configured correctly. Unfortunately, the system cannot try to resend the email once it is failed due to any reason.

    Please refer to the guide below that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if you need any further assistance. We will be happy to assist.

  • Profile Image

    Answered by MarisaC on November 21, 2016 at 07:37 PM

    On the last few days and today, I've had at least 10 forms that wasn't forwarded to my e-mail... I have to double check all the time.

    Don't know what to do anymore.

    I've already created the filter on Gmail...

  • Profile Image
    JotForm Support

    Answered by Kiran on November 21, 2016 at 09:26 PM

    I have checked the email address encomendascomsignificado@gmail.com in our bounce list and so you are not receiving email address. I have now removed it from the bounce list and you should be receiving emails without any issue. Please check now and let us know if you need any further assistance.

    You may also try setting up an SMTP email address to send the email notifications. Please refer to the guide that can help you with setting up SMTP email account.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope this information helps!