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How to Remove Your Email Address from Bounce List

How to Remove Your Email Address from Bounce List

There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or JotForm is on your blacklist. JotForm will stop sending emails when your email address is on the bounce list. Please note that high bounce rates will put our sending method at risk so we have to process the bounce messages without exceptions.

If you notice that notifications are not coming through, your email address might be in our bounce list. You can remove the email yourself by following these steps:

1. First make sure you're logged in. Click the AVATAR icon at the top right, then click the GEAR icon.

2. Go to  SETTINGS > BOUNCE LIST and enter the email address you want to check.

3. If you find out that your email address is in the bounce list, just click the REMOVE button.

That's it! You should now receive emails when someone submits your form.

If your email addresses are being constantly added to our bounce list, our best recommendation is to switch your email notifications to your own SMTP sender. The bounce messages will be processed by your mail server in this case, so the email addresses will not be added to our bounce list.

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  • Elegia Basig

    I do not need your bit bounce. It created confusion and so many of my emails did not arrive because of you. I need it now very badly. Those are important emails.

  • elegia ecarma

    Please remove my email address to your bounce list

  • Juanita domingo

    Please remove my email

  • Simon

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  • John elaigwu

    Please, kindly remove my email from bitbounce.

  • Onyinyechi ukanwa

    Please remove my email from bitbounce

  • Adedotun

    Please remove my gmail from bitbounce

  • Moolsingh

    Iam poor men and agriculturist i can not pay any charges please remove my accounts for list

  • Brigitte Payet

    I do not want bitbounce remove my email from you bitbounce Thks

  • bilal

    unable to find screen with AVATAR

  • ekom

    Please remove my email from bounce list, its affecting me.

  • Elena

    Please remove my gmail account on your blocklist.

  • Ameya

    Please remove my email address from bitbounce. Please help me

  • Ameya

    Please help me out to remove my email account from bitbounce

  • Neo

    Hi I have would like my account to be completely removed from bitbounce. I just got it because I thought I was filling out something then I realized this was an add I clicked on damn I just made an account. I want no money sent no notifications no charges no nothing, this was all a mistake I'm sorry

  • hemahitha

    Where is "AVATAR" icon

  • hemahitha

    "I want to open this account". Please help me."

  • Charles Chandler

    I have tried to sign into bit bounce but I cannot get into it to remove myself. Can you remove me from that system for the above email?

  • Charles Chandler

    Please remove my email address from bit bounce! I never wanted it!

  • Eriksson

    A like to unregister from Bitbounce as soon as possible.



  • Reah

    Please remove my email at bitbounce its really affecting my have sent reset password link but noting happend still i cant reset my something to remove my email from your list.thank you

  • Karen

    Please remove my email from bounce list, its affecting me.

  • Nkosie

    I don't want bitbounce. Please remove it for me

  • bproctor

    please remove bitbounce asap

  • Radica Abdelbari

    Kindly remove bitbounce ASAP

  • Abdur-rahmaan

    Please remove me from bit bounce asap
    I'm getting very important emails and I can't view them so please remove me thank you

  • Kofoworola

    Comment Pls remove bit bounce frow my email completely. Tnks.

  • GIDEON13

    pls remove my email from bitbounce. Thank you

  • GIDEON13

    Please remove my email address from bitbounce list now, I'm almost loosing important mails because of bitbounce, I'm not interested anymore. please! please!

  • GIDEON13

    please, remove bitbounce from my email

  • Morine Shaw

    I want you to remove my email addresses from your list. I am not interested in BitBounce anymore. Thank you.

  • damaris

    Comment how to unsusbcribe tobitbounce please it's so annoying

  • emmanuel

    pls my email is, am tired of your service, i want to opt out.
    pls remove my email address from bitbounce cause it affects me. thanks

  • ugbede lucky

    I don't want to be member of bitbounce email address anymore.

  • mchbrk

    Checked that and still not working. I get the test emails from the form but not from ANY submissions!!!!

  • Kay Anderson

    Unsubscribe to bit bounce.ibhate it

  • Amuzie Celine

    I need my email to be removed from bit bounce plrase


    When I receive a submission email it looks like this:
    [POSSIBLE PHISHING] Re: Solar Canada 2018 Booth Space Contract - CAB Products

    Do you know why?


  • James

    I have just bought an email list. How can I sed a mass message with jotform.
    Emails look like this -

  • April Bishop

    I am not receiving the password reset link.

  • gqp

    Procedure done, thank you.

  • shorelinesports

    I am now having to check for the bounce list 4-5 times daily because I keep getting bounced. I have been in charge of this company for more than 20 years, and I have never experienced anything like this. It makes it virtually impossible to know if I am getting all the sports registrations because I keep getting bounced. Please help me understand how to fix this.

  • Spertus

    can jotform whitelist email addresses on our system?

  • Shanep78

    I get 2 to 4 emails a day from my form with no issues, nothing being blocked or marked as spam, yet I still get added to your "Bounce List" every other month. I know there is nothing wrong with my email account or the way my email address is entered in the form, otherwise I would not receive submissions multiple times a day. I can see that many other users are having issues as well, there is obviously something wrong on your end. I no longer refer clients to your service because of this and I am currently changing the ones I have previously referred to you to other types of forms, once completed I will most likely no longer use your services myself. This issue is not good for business, if you value your customers it should be corrected.

  • Robert lares

    Please remove my email from your list

  • Robert lares

    Please remove my email from your list

  • Ebuka

    Pls somebody should help me am not receiving mail from my email since months now..remove my email from bounce list

  • Ebuka

    Pls somebody should help me am not receiving mail from my email since months now???

  • LaToya

    Once you remove yourself from the bounce list will you receive the submissions from your forms

  • jamboclimbing

    Interesting, my email must be on the bounce list. Problem is, I can't remember my password so guess what? I can't get an email to be able to reset my password therefore I can't log-in to get my address off the bounce list.