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How to Have Text Only Message Format in Email (Deprecated)

How to Have Text Only Message Format in Email (Deprecated)

NOTE: If you're looking for a way to setup a text only email, this is not possible anymore. The new wizard will allow you to only change the HTML email, text only emails are actually no longer used as mobile devices are becoming more common and all can open HTML-based emails without issues.

Having a text only message format is still possible in the new Email UI.  
This user guide will show you how in 6 easy steps


1. When in the Email Editor, click on the Source code icon

2. Delete all the content of the Source code window

delete source

3. Click OK button to close the Source code window

close source

4. You can now manually type your text message or copy/paste text only message

5. Add the form data by selecting the field name in the Form Fields list.

form fields

6. Click Save button to save the Email template.

Thats it.

An example plain text email message will look like this.


Note: The same steps can be followed to have text message format in Autoresponder E-mail.

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  • lcallander

    this does not work, as the builder still adds and   to the source code, hence creating html

    this is messing up our email parsing systems that our various cms systems use. Is there anyway to fix this?

  • Furious

    Sorry, I hope I have not confused you but what I was asking :
    In one of my forms I have some text comments, listed on the actual form and I want to have those text comments sent with the submission email that comes from Jotform....for example: they are the Office Use Only text comments?
    Because there is no actual question the form won't send me the text comments that is on the form.

    Hope this is not too hard to do?




    This method doesn't actual generates a plain text email. first the platform just adds html tags, and the eventual email delivered reorganizing the content into a table format. I am attempting to integration submission with a third party platform that requires delivery of email in plain text. Can you confirm that this is not possible?

  • metrocorephone

    Is there not a more time efficient way of doing this? If not then why was this changed?

  • AA_C

    I have found the answer to my question.
    Yes all this is possible.

  • AA_C

    Is it possible to format the text.
    For example the question in bold text and the answer in a different color. Also have answers all tabbed to line up vertically.