Order Form Basics

Last Update: May 7, 2017

Services such as PayPal, Stripe, Braintree, Authorize.net etc. allows you to collect payments from your websites. What they don't provide is integrated order forms where you can ask any kind of questions to your customer. 

For example, if you're selling a service, you'd want customers to enter details about their industry, needs, interests etc. We help you setup payment integrated forms in minutes using a simple wizard.


Example Use Cases Using Order Forms

- Get donations for your cause

- Sell products directly from your website

- Get recurring payments for memberships/services

- Sell registrations like concerts, seminars, special events

- Sell e-books, PDF reports, white papers on a landing page

JotForm's Integrated Payment Gateways:

You can access this by clicking the "Add Form Element" and navigate to "Payments" tab. 


Things to Know Before Using Payment Integrations

1. Obviously, you need to create or have an account with the preferred payment gateway.

2. Some payment gateways such as Paypal standard, do not allow collecting credit card information on your own page, so your forms will simply redirect users to these sites to complete payments.

3. Compare the options, Dwolla is, in particular, great choice for USA based business, it offers to accept payments with no fee per transaction.

Other good options could be Square,  2checkout or Worldpay
We've got the basics handled. Let's go on learning to the order types we can use on JotForm.


Danielle Wright (September 15, 2010 at 06:30 PM)

Can JotForm only be connected with the payment gateways listed in the article? We are considering using Wells Fargo as a payment merchant and need to know if that would be compatible with JotForms. I really like the flexibility you offer! Thank you!

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corpdyl (December 16, 2010 at 04:41 PM)

cual me recomiendas para Bolivia?

lreedus (December 23, 2010 at 12:42 AM)

I create a form with authorize.net, but when customers go to the form it's not a secured site. How do I make my form secured?

Ezra (January 16, 2011 at 12:03 AM)

how do you get these..info?

roodysenecal (February 02, 2011 at 11:48 PM)

Creating the form is easy and works great. However when you get the email, you only get part of the form info and the payment never show on the authorize.net portal

dmayhan (February 07, 2011 at 11:58 PM)

Can JotForm be connected with the Bank of America payment gateway, Global Gateway/Link Point? We would like to use your product, but it had to connect to this gateway. Is there a way to modify the html code to make this happen? If so, can you provide us with some directions?

dea5306 (March 03, 2011 at 10:18 AM)

How can I have people select payment options, say chose between paypal and paying me by check wehn they see me?

GEA (March 08, 2011 at 07:46 AM)

I am selling event tickets. I have it set up to purchase the ticket, but paypal doesn't allow them the opportunity to purchase multiple tickets in one payment. Is there a way to do this on jotform?

iStore (March 21, 2011 at 09:02 PM)

Why are there no responses from JotForm Support???

davidgbaker (March 22, 2011 at 10:13 PM)

I'd also like to know how to have buyers select from either paypal/credit card or pay by check.

cindy6767 (April 30, 2011 at 04:11 PM)

How can I have people select payment options of paypal, US mail, day of the event, etc?

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HameedHayat (October 12, 2011 at 01:43 PM)

I have an account with AlertPay but there is no option to use AlertPay on JotForm. Can any body help me to resolve this issue

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Mike Chern (January 09, 2012 at 07:22 PM)

Authorize.net has multiple choices of developer APIs, and it sounds like your support uses their DPM or AIM choices. They also have "Simple Checkout" which is one item, some qty, and redirected with their button to their site for processing. Can their "Simple Checkout" button be embedded into a form?

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mkaske (January 17, 2012 at 07:33 PM)

How can I customize the display of payment items? For example I would like to make the price display larger and in bold so that people can better see the prices on things.

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Scott Christie (July 24, 2012 at 12:49 PM)

ello ,

We would like to schedule an appointment to discuss being a 3rd Integration partner of yours.

We would like you to Integrate and promote our Gateway ( info here https://gateway.mymoolah.com/docs/ ), and we can then also promote you to our customers.

And we will in return pay you $100.00 with each new sign up. And 35% of the residual monthly income from there credit card processing fees.

We are a Registered ISO of Wells Fargo Bank. With Over 25 years of Credit Card processing experience.

Is their a good time we can discuss this further on the phone ?

View Answer

guest_23539083032045 (December 19, 2012 at 10:46 PM)

payment form of standard

princess mae kim (October 08, 2013 at 09:01 AM)

please allow me

Ondrej (October 16, 2013 at 07:01 PM)


I'm sorry, but I can't, for the love of all that's holy, figure out how to create this sort of form with the Payment Form wizard:

choice 1: 20 hours per week @ $300/wk
OR (i.e. radio button)
choice 2: 25 hours per week @ $340/wk
enter: number of weeks to book

My problem is, when I try to add the second option, it no longer let's me enter the price for it. While at the same time, it wants me to enter the price for the product itself, i.e. for the "Tuition". But without choosing one of the options, there is no price to show.

View Answer

Ondrej (October 20, 2013 at 09:55 PM)

Hello ardy0689,

Thank you for the form you created for me. But I still can't figure out completely how you created it.

I imported it at least 10 times and then tried to go through the payment wizard, then I tried to make it from the scratch...still no luck.

I got as far as realizing that you used the "single product" option, but I can't figure out how to get the subtotal in there.

Also, this is just the tuition. You made it show the radio-buttons by making it 2 separate products. But what if there actually is another product? Specifically, $50 Registration Fee. Everybody has to pay that (i.e. checkbox), and then choose the number of hours per week to calculate the tuition.

Is this even possible? I tried to add another product (the Reg Fee), but it showed an error message, saying that I can't add anymore products.

I'm still hoping it's somehow possible to show both the mandatory Reg Fee and the Tuition options.

Thank you so much for your time!

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Ashish (January 15, 2014 at 07:04 PM)

We required gateway form

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Ian bodsworth (February 16, 2015 at 06:45 PM)

Hi, is there any chance you could add Pay Vector as a gateway option? Thanks

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Jason (November 24, 2015 at 12:10 PM)

Please add support for BluePay. I'd really appreciate it and know I am not the first to ask you all this...people have been asking for years. Thanks!

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BBlasdel (December 07, 2016 at 08:15 PM)

We have payments that processed through Braintree that do not show corresponding Orders. Can we search by Customer ID to see what happened to an order? Thank you!

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