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agodfreyAsked on July 26, 2016 at 2:21 PM
I have tried using a custom email and tried using the noreply@jotform.com email, but I can't get any of my submitted forms to send. I don't get the notifier or the autoresponder and I've used my email for all the submissions to test it.
I do get the test emails that you can do in the form's email setup.
Page URL: https://form.jotform.com/62074375142957 -
KadeJMReplied on July 26, 2016 at 2:57 PM
I see you're having a problem with receiving your email notifications for your form.
Upon checking this I do see you have 2 email addresses listed as the recipients.
Looking at this further I found neither are in our bouncelist.
Result: axxxa@cxxxxxxxxs.org is NOT in the bounce list
Result: bannerschools@cxxxxxxxxs.org is NOT in the bounce list
Try switching the sender email over to noreply@formresponse.com to see if that helps at all.
Also, I would suggest checking your spam folder to make sure they didn't end up there.
According to your email history our mail server shows most are going through but a few failed which I believe was probably due to you trying to fix and get it to send around that time.
Additionally, you can refer to these guides for more help:
https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications
https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
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agodfreyReplied on July 26, 2016 at 4:45 PMThey came through, finally. There was just a really, really long delay.
Alyssa Godfrey
CLAS, Director of Communications & Technology
P.O. Box 428
Montgomery, AL 36101-0428
(800) 239-3616
alyssa@clasleaders.org
www.clasleaders.org
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liyamReplied on July 26, 2016 at 8:40 PM
Thank you for keeping us posted, Alyssa. We're glad that this matter is now resolved.
If you have other questions, please let us know.
Thanks.