What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder not working

    Asked by SMFSNCU on December 19, 2016 at 11:29 AM
    We've changed this and ran a test.  Mary Test did not receive the response email
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    JotForm Support

    Answered by Jan on December 19, 2016 at 12:50 PM

    I believe this is the form you're having issue with (https://www.jotformpro.com/form/63393834526968).

    I checked the mail logs and I can see that the autoresponder email was sent to Mary (mpa**erson@ncu.edu) successfully.


    It is possible that the recipients email server is blocking emails coming from us. Please suggest the user to check the spam folder or junk mails.

    If this issue keeps on happening, please try using your own email address as the Sender Email for the Autoresponder. Here's a guide: https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    You may also try using your own STMP server. Please refer to this user guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.

    Hope that helps. Thank you.

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    Answered by SMFSNCU on January 11, 2017 at 01:16 PM

    My IT department is asking the following:


    Can we send an email to ask JotForms what IP address their emails will be coming from?  Basically what IP does their mail send outbound from?

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    JotForm Support

    Answered by Jan on January 11, 2017 at 07:27 PM

    We do have a list of IP addresses, mail servers and domain names. However, it might not be useful because our IP addresses are constantly changing

    Here's the link of the guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope that helps. Thank you.