What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why has one of our form email recipients not received email in a week?

    Asked by trinityjax on January 12, 2017 at 08:42 AM

    Can you fix the problem with emailing system?

    We have some problems with all of the TCA forms that need to be emailed to Janette Cosson (jcosson@tbc.edu). She has not received any jotforms since last Saturday ( 1/7/2017). She can log on and see the ones submitted, but nothing is being emailed to her. We’ve had this happen before. What is the cause? Can you help fixing this problems for us?

    Some of the TCA forms for example:

    2017-2018 TCA Upper Division Application for Admission (https://form.jotform.com/53385995213969)

    2017-2018 TCA Elementry Application for Admission (https://form.jotform.com/53385904816968)

     

    2017-2018 TCA Kindergarten Application for Admission (https://form.jotform.com/53363705395965)

  • Profile Image

    Answered by KadeJM on January 12, 2017 at 10:04 AM

    We do apologize about this problem you are having with one of your email recipients not getting any of her emails and thank you for letting us know about it.

    I've checked on this problem for you and found that the reason that email stopped getting them is because it ended up in our bouncelist so I have removed it for you.

    Result: jcosson@tbc.edu is IN the bounce list
    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    The emails should begin to flow again but, if it recurs later down the road then you can use our email tool to check and remove yourself from our bouncelist if needed.

    You can also keep an eye on this type of problem by looking at your email history.

    Additionally, these guides can help you more:

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues