What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I be sure I am not missing submissions?

    Asked by ceotabb on January 19, 2017 at 12:00 PM

    I fear people are making submissions and I am not receiving them, how can I be sure?

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    JotForm Support

    Answered by AIDAN on January 19, 2017 at 01:06 PM

    Hi, thank you for contacting us.

    I have inspected your account and your form has received 3 submissions so far. All of them are available and nothing is missing.

    I also checked your emails and none of them is in the bounce list, so you should be receiving form submission email notifications properly.

    We have a detailed guide on how to view form submissions here: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    If you have more questions or need further assistance, please let us know. Thank you.