What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Form not sending copies to form usersAsked by hrrad on January 24, 2017 at 10:01 AM
Problem: users who fill out our form and request an email copy of their submissions are not receiving their emails.
Our form at https://www.jotform.com//?formID=63534968689983 has a check box for the user to declare that they want a copy of their form submission sent to them. The user selects their name from a dropdown list, and a conditional statement is set to check whether that user has checked the box; if the user has checked the box, then they should receive a copy of their form submission via email.
It appears to be set up correctly, but users are complaining that they are not receiving their emails.
I have inspected your form and you have 33 conditions for your Autoresponder email, and as far as I saw all recipients are different.
I have checked email history log on your account and I saw that Autoresponder to only one email address (email@example.com)bounced. Our system gave following result:
firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.2 Connection timed out>
I also found one more email address in the bounce list.
email@example.com is IN the bounce list
Reason(s) : smtp; 260 Backend Replied [a3794f65.0.10839267.00-2195.21590646.s12p02m055.mxlogic.net]: Accepted but denied by anti-virus p
I have now removed them from the bounce list.
You can follow this guide on how to check and remove the email from bounce list.
And this guides:
If you have issues with some other email addresses, please provide us exact email addresses, so that we can check them inside of our email log.
Hope this will help. Let us know if you need further assistance.