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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I Can't See The Credit Card Information Of Attendees

    Asked by ygutierrez on January 25, 2017 at 11:23 AM

    In my form 2017 Stellar Maintenance Roundtable Registration Form I collect credit card numbers to process payment for accounting.


    However when I go to my reports and export the forms i see #### instead of the actual numbers. How can I get the actual numbers?


    Please help ASAP!

    I can be reached at jbridegan@stellar.net

    Justin Bridegan 904-899-9479

    Page URL:

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    JotForm Support

    Answered by Mike on January 25, 2017 at 11:43 AM

    I am sorry to inform you, but collecting credit card numbers is prohibited according to our terms.

    The alternative that you may consider is payment integrations in authorization mode. For example, with Stripe integration in authorization mode you can collect valid credit card details (e.g. authorize $0.01 USD) and charge custom amount payments through your Stripe account later.

    We also support regular online payment forms: Order Form BasicsSetting Up Your First Order Form.