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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our users are not receiving email notifications when submitting a jotform.

    Asked by Stahl2016 on January 31, 2017 at 07:20 PM
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    JotForm Support

    Answered by Chriistian on January 31, 2017 at 09:58 PM

    Are you referring to this form from your main account (https://form.jotform.com/62805255429964)?

    I checked the account email history and found that one of the addresses (customerservice@clevelandgolf.com) was added to the bounce list. This may be why you are not receiving the emails there.

    I have now removed the address from the bounce list so the next notifications should send successfully. To prevent further bouncing issues, please see our guide here: How to Prevent Email Bouncing Related Issues. You can also check if an address is in the bounce list by following this guide: How to Remove Your Email Address from Bounce List



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    Answered by Stahl2016 on February 01, 2017 at 10:45 AM
    Thank you!