Our form doesn't show in the web site why?

  • Profile Image
    MartinMitov
    Asked on March 27, 2017 at 01:45 PM
  • Profile Image
    Jim_R
    Answered on March 27, 2017 at 04:24 PM

    Your form is not showing up on your website because you've reached the 100MB Available Space limit of the Free Plan. As of now, you're usage is at 120.70MB.

    You may approach this in 2 ways:

    1. EITHER upgrade to any of our paid plans to increase your monthly limit

    2. OR delete submissions with associated file uploads in it. This will then free up some space on your account.

    IMPORTANT NOTE: When deleting submissions, you will see this warning message (see screenshot below). Please note that deleting submission data is irreversible and will permanently remove it in our servers, including the file uploads on them.

    Complete guide: How-to-Delete-Form-Submission-Data 

    So to avoid data loss, I'd recommend you download/export your submission data first before deleting submissions.

    Related guides:

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    How-to-export-all-of-your-data-at-once