What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our form doesn't show in the web site why?

    Asked by MartinMitov on March 27, 2017 at 01:45 PM


    Page URL:

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    JotForm Support

    Answered by Jim_R on March 27, 2017 at 04:24 PM

    Your form is not showing up on your website because you've reached the 100MB Available Space limit of the Free Plan. As of now, you're usage is at 120.70MB.

    You may approach this in 2 ways:

    1. EITHER upgrade to any of our paid plans to increase your monthly limit

    2. OR delete submissions with associated file uploads in it. This will then free up some space on your account.

    IMPORTANT NOTE: When deleting submissions, you will see this warning message (see screenshot below). Please note that deleting submission data is irreversible and will permanently remove it in our servers, including the file uploads on them.

    Complete guide: How-to-Delete-Form-Submission-Data 

    So to avoid data loss, I'd recommend you download/export your submission data first before deleting submissions.

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