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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is it possible to recover deleted email submissions?

    Asked by ASNM on April 02, 2017 at 12:21 AM

    I deleted some emails while I was on the free plan to make room but have now upgraded. Is it possible to retrieve the emails I deleted?

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    JotForm Support

    Answered by Mike_G on April 02, 2017 at 09:43 AM

    If you are referring to the email notification sent to your email address every time your form is successfully submitted, then yes, it is possible for your to resend the emails by following the workaround below.

    First, enable the Send on Edit option of the Notification Email from your form's builder page.

    This will allow you to receive the email notification if the form submission is resubmitted in edit mode.

    Related GuideHow-to-Edit-Submissions-Made-on-Your-Forms

    Please note that it is not required to make an actual edit in the submission. You can just load it in edit mode and click the submit button to resubmit and trigger the email notification again.

    However, if you are referring to the deleted submissions on your form's submission page, we would like to apologize, I'm afraid to say that deleted submissions are no longer irrecoverable. That is why we suggest our users have a backup of the submissions they are planning to delete first before deleting it.

    Related Guides:

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    How-to-Download-the-Submission-Files

    How-to-Export-Form-Data-to-Excel

    I hope this clarifies your question. If, in any case, I have misunderstood your concern, please feel free to contact us again anytime and we will be glad to help you.

    Thank you.