What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Remove my email address from the bounce list

    Asked by posnaforms on April 05, 2017 at 12:04 PM

    Please unblock ases@aaos.org from your system.  thank you.

  • Profile Image
    JotForm Support

    Answered by BJoanna on April 05, 2017 at 02:01 PM

    Your email address is in the bounce list. Our system gave following result:

    ases@aaos.org is IN the bounce list 

    Reason(s) : smtp; 554 Email rejected due to security policies - https://community.mimecast.com/docs/DOC-1369#554

    I have removed your email address from the bounce list.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues

    Why I am not Receiving Email Notifications?

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by posnaforms on April 05, 2017 at 02:45 PM
    Is there any way to check all emails ending in @aaos.org not be blocked?
    Liz Frale
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 05, 2017 at 04:15 PM

    Unfortunately that is not possible. You have to use exact/full email address to check if it is in the bounce list.  

    You can check email history logs on your account to see if email was sent suffesfully or of it is added to the bounce list. 

    How to View All Your Form Email History

    Fell free to contact us if you need further assistance. 

  • Profile Image

    Answered by posnaforms on April 05, 2017 at 05:44 PM
    thank you.
    Liz Frale
    ...