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br4010Asked on May 16, 2017 at 12:46 AM
We are not receiving form responses because it says our email address is on a banned list. When I log on, it gives me an option to remove from banned list. But it had happened again only a day or two later.
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cem JotForm DeveloperReplied on May 16, 2017 at 2:35 AM
Hey br4010,
In order to prevent recurrence of bounce/block problem please perform actions described in following pages
https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Thank you for writing us.
Have a nice day.