What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Invoice query

    Asked by Jack616 on May 22, 2017 at 03:18 AM


    My name is Jack,

    I'm form Taiwan, i have two questions too ask

    1.If i choose the price 19usd/month, can i stop paying it at the second month?

    2.Is there company invoice? Because i don't know what will happen after i type my credit card~

  • Profile Image
    JotForm Support

    Answered by Chriistian on May 22, 2017 at 03:38 AM

    1.If I choose the price 19usd/month, can I stop paying it at the second month?

    You can cancel your subscription anytime. You can choose to upgrade your account or downgrade at any time if you want to. To upgrade your account, please refer to this guide: How to Upgrade My Account.

    2.Is there company invoice? Because I don't know what will happen after I type my credit card?

    To check your invoice, please go to your Account Billing Page, scroll down to see the Invoice and click "View"

    Here's the complete guide on How to Check Invoices.


  • Profile Image

    Answered by Jack616 on May 22, 2017 at 04:43 AM
    Thank you for the answer
    but i still don’t know if there had a place to type my
    1.company name
    2.Tax Id numer
    2017-05-22 15:38 GMT+08:00 JotForm :
  • Profile Image
    JotForm Support

    Answered by amy on May 22, 2017 at 05:52 AM

    Hi Jack,

    You can write the company name during the payment process. You should write the name of you or your company name, phone number and address for the invoice. However, our users cannot add their tax ID number themselves. We can add it for you if you let us know it. 

    Please feel free to ask if you need further assistance.

    Thank you.

    Kindest Regards.