What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Continuing to see problems when unable to attache photos to my submission form

    Asked by KenKing on June 05, 2017 at 10:21 AM

    We are continuing to get reports from our filed agents that they are not able to upload photo files to our jot form. This issue has only occurred since late last week ,prior to that we were not having any issues. The form used to ask for the user to select a file for attachment , now the system is not allowing the upload and the screen looks like the attached jpg.


    Some agents are reporting that the form is now asking them to take a photo instead of allowing them to upload a photo.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on June 05, 2017 at 12:14 PM

    I was able to replicate mentioned issue when I tested your form on the webpage you provided. I was able to replicate it on your standalone form as well. 

    I have then cloned your form, but I was not able to replicate same issue there. On my cloned form Take Photo widgets are working properly. Here is my cloned form:


    I have cleared your form cache.

    Please update the widgets on your form, to see if that will resolve your issue.

    I also saw that you reported same issue on multiple threads, in past three days. 





    Please note that there in no need to open multiple threads regarding same issue. If you have any followup questions, reply to this thread. 

    Let us know if you need further assistance. 

  • Profile Image

    Answered by KenKing on June 06, 2017 at 09:43 AM
    We are continuing to have issues with some agents being able to attache
    files to our form.
    Most do see the "live" camera option now but that is difficult for some
    users to make work.
    Is there a widget that will allow a file to be attached to the form, this
    is what we had on the form before something changed last week.
    I have attached a screenshot of what we had prior and would like to know
    which widget can we use to allow just file attachments again.
    Thank You,
  • Profile Image
    JotForm Support

    Answered by Nik_C on June 06, 2017 at 10:52 AM

    I'm sorry, but we didn't receive the screenshot you attached. Could you please re-attach it so we can be able to assist you further.

    Here is how:

    1) Go to this link: https://www.jotform.com/answers/1163483

    2) Click this icon:

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by KenKing on June 06, 2017 at 10:57 AM


  • Profile Image
    JotForm Support

    Answered by Nik_C on June 06, 2017 at 11:04 AM

    Thank you for additional information.

    What you showed is a regular upload field:

    You can find it on the eft hand side in the Form elements panel.

    Let us know if you have any further questions.

    Thank you!