What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    None of my forms are working

    Asked by cohuttasprings on July 13, 2017 at 11:09 PM

    When I preview forms, they are disabled. I don't see where they are disabled. 

    How do I enable them?

    Page URL:

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    JotForm Support

    Answered by candy on July 14, 2017 at 03:22 AM

    We are sorry for the inconvenience you have.

    I have checked your account and I have seen that your account has been auto-suspended by our automatic phishing detection system due to phishing.

    I have entered your account in order to check and seen that you have requested credit card informations via textboxes in your forms named "[Imported Form] AMEN (1)" and "[Imported Form] 1888 Glad Tidings" which were in your trash folder as seen below:

    This situation violated our Term Of Use and your forms have been disabled. So, I had to delete these forbidden fields from your forms and re-activated your account again.

    Please check our Terms of Use (as you can find it at the following link) in order to avoid this kind of suspicious activities in your account not to be suspended again: https://www.jotform.com/help/8-Terms-of-Use

    On the other hand, If you need to receive payments on your forms, please do not forget that you should use Payment Gateways. To learn more about setting up the payment integrations, you can start with these guides:




    Thank you for your understanding.

  • Profile Image

    Answered by cohuttasprings on July 14, 2017 at 06:48 AM

    thanks. I didn't know those fields were being used. Someone else must have don that.


    The forms are still not active.

  • Profile Image
    JotForm Support

    Answered by candy on July 14, 2017 at 09:19 AM

    I have just activated your account. 

    Please check the following form of yours: http://www.jotform.us/form/60744157413150

    Thank you.