Why are my notifications not being received?

  • MederoA
    Asked on August 7, 2017 at 2:35 PM

    I have been using this form application for 2 years, and recently my notifications are not being received by select recipients. I have confirmed with our IT department and we are not blocking messages from formresponse.com which appears to be the sender domain for jotform.com.  IT states 868 messages have been received within the last 30 days.

  • John_Benson
    Replied on August 7, 2017 at 3:41 PM

    Could you please provide the form ID or form link so we can further investigate it?

    Upon checking your account email history logs, I can see that the email address (cooleyt@hillsboroughcounty.org) is on our bounce list. To check the email history logs, please follow this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Why are my notifications not being received? Image 1 Screenshot 30

    I have removed the email address from our bounce list. 

    Why are my notifications not being received? Image 2 Screenshot 41

    I hope that helps. Thank you.

  • David JotForm Support Manager
    Replied on August 7, 2017 at 5:30 PM

    There are many recipients listed in the notification of that form:

    Why are my notifications not being received? Image 1 Screenshot 20

    Please create 3 more notifications, and only list up to 10 recipients in each of them: https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients 

    Also, make sure to check the spam folders, and if you find the notifications there, mark them as NOT SPAM. Let us know if you need more help.