Form still not working after deleting submissions and uploaded files

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    jotsuedepromotions
    Asked on August 16, 2017 at 08:30 AM

    Hi

    I have cleared the forms cache (via the settings) and deleted all previous submissions (on all forms) and even deleted one of the previous forms and did a new one in its place. All forms now have 0 submissions.. but still jotform says: "you're out of space" and my forms om my site wont show?

    Please help! 

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    John_Benson
    Answered on August 16, 2017 at 10:17 AM

    I checked your account and I can see that the form you have deleted is still in the Trash folder. To clear the Upload File Space, please delete the submissions with attachment files. Here's a guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    Keep in mind that deleted submission is not recoverable. If you want to download the submissions before deleting it, please check this guide: https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    You do not have to delete the form. You can restore it and proceed on deleting the submissions. You can also choose to Purge it to delete the form and submissions.

    Related guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    I hope that helps. If you have questions, please contact us again.

  • Profile Image
    jotsuedepromotions
    Answered on August 16, 2017 at 12:07 PM

    Thank you for the quick response.

    All working now :-)

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    John_Benson
    Answered on August 16, 2017 at 12:17 PM

    Thank you for updating us. We're glad that the issue is now resolved.

    Feel free to contact us again if you need assistance. Enjoy the rest of your day.