Emails: not being sent out

  • Profile Image
    Asked on January 04, 2018 at 01:53 PM

    I have recipients set up to receive my forms when they are completed.  I can go in and see that the forms are completed but there are no emails being sent out.  It worked great until the last month.  Please help!  Thank you.

  • Profile Image
    Answered on January 04, 2018 at 03:58 PM

    Can you tell me which forms are not sending the emails out?


    Note that you can check your email history to determine if the emails are being sent.


    If they are being sent. That means they are being rejected by the recipients email provider.

    In this case you can Setup-SMTP-for-a-Form. This will send your mail via an external server (eg. Gmail, Yahoo, Outlook) instead of Jotform.