Emails: not being sent out

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    byoung202
    Asked on January 04, 2018 at 01:53 PM

    I have recipients set up to receive my forms when they are completed.  I can go in and see that the forms are completed but there are no emails being sent out.  It worked great until the last month.  Please help!  Thank you.

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    aubreybourke
    Answered on January 04, 2018 at 03:58 PM

    Can you tell me which forms are not sending the emails out?

    Where-to-Find-My-Form-URL

    Note that you can check your email history to determine if the emails are being sent.

    How-to-View-All-Your-Form-Email-History

    If they are being sent. That means they are being rejected by the recipients email provider.

    In this case you can Setup-SMTP-for-a-Form. This will send your mail via an external server (eg. Gmail, Yahoo, Outlook) instead of Jotform.