Why is our account billed on 8th yet our Downgrade date is 9th?

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    music204
    Asked on March 08, 2018 at 10:21 AM
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    gizem
    Answered on March 08, 2018 at 11:18 AM

    Your question did not completely reach us.

    I have checked your account. Actually, your billing date is today. You can view your invoices on your billing page.

    See the screenshot below:

    1520525526Screen Shot 2018-03-08 at 7.09

    Your account is scheduled to downgrade to Free on April 9th, 2018 since you have canceled.

    Until this date, you can continue to use your plan's remain usage.

    If you have any further problems, please let us know via this thread. 

  • Profile Image
    music204
    Answered on March 08, 2018 at 12:46 PM

    Why would you charge me on March 8 when your notification in the account said the next billing date was March 9?  I purposely downgraded prior to that March 9 billing date.

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    TREVON
    Answered on March 08, 2018 at 12:56 PM

    Kindly do note that Next billing date is different from Downgrade date. Your billing date has always been 08th of every Month and this is your last day when you can use the service you have subscribed to. Once date 8th is over then downgrade is effected on your account on 9th.

    I hope the above clarifies any concerns you had.

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    music204
    Answered on March 08, 2018 at 12:59 PM

    So to be clear, will the new $39 charge be reversed?  I do not want that plan for the next 30 days.

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    Richie_P
    Answered on March 08, 2018 at 01:19 PM

    To confirm, did you follow these steps in canceling your subscription in PayPal?

    Here is a guide How-to-Cancel-a-Subscription-and-downgrade-back-to-free

    Then cancel the account in PayPal How-Can-I-Cancel-My-PayPal-Subscription

    Just to make sure your subscription won't auto renew.

    Regarding the the $39 charge, yes it would be reversed or refunded to you.



  • Profile Image
    music204
    Answered on March 08, 2018 at 02:22 PM

    Thank you!

  • Profile Image
    Richie_P
    Answered on March 08, 2018 at 02:41 PM

    Hello music204,

    To confirm did you follow these steps in cancelling your subscription?

    Cancel the subscription in PayPal guide

    First How-to-Cancel-a-Subscription-and-downgrade-back-to-free

    Second How-Can-I-Cancel-My-PayPal-Subscription

    Let us know, so that you can be assured your subscription won't auto renew.

    Thank you.