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Jeannie_BKW
Asked on December 02, 2018 at 04:14 PM
Hello,

I'm attempting to download pdf submissions, however, the pdf editor is constantly refreshing. What can I do to stop this?

Thanks,

Jeannie
- pdf editor
- Submissions
JotForm Support

jonathan
Answered on December 02, 2018 at 06:01 PM

Can you please tell us which your form submission you were trying to download?

I checked your current form https://www.jotform.us/form/63243723986161 but I found it does not have any existing submission data on it.

We will check further once we identify the form with issue.

Thanks
Jeannie_BKW
Answered on December 04, 2018 at 12:43 PM

It was all/any of the forms owned by Linda in my account. I tried multiple different forms to see if it was form specific, but it didn’t seem to be. Today I was able to download for a while and then the pdf editor stopped loading/constantly refreshed again.
...
JotForm Support

roneet
Answered on December 04, 2018 at 02:17 PM

On testing the Form, I could not replicate it in your account. Are you still experiencing the issue? If yes, could you share the browser console report error with us if any?

Related Guide:

https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

Results:

Let us know the results.

Thanks.
Jeannie_BKW
Answered on December 07, 2018 at 03:43 PM

This is what I was able to get in between it auto-refreshing.
Jeannie Wood
Assistant Program Manager
BKW Farms
...
JotForm Support

Welvin
Answered on December 07, 2018 at 05:25 PM

I'm sorry, but you will have to access this thread to upload a screenshot. Attachments in the email cannot be uploaded here.

Thread link https://www.jotform.com/answers/1659954.