JotForm PDF Editor infinitely refreshing

  • Profile Image
    Jeannie_BKW
    Asked on December 02, 2018 at 04:14 PM

    Hello,

    I'm attempting to download pdf submissions, however, the pdf editor is constantly refreshing. What can I do to stop this?

     

    Thanks,

    Jeannie

  • Profile Image
    jonathan
    Answered on December 02, 2018 at 06:01 PM

    Can you please tell us which your form submission you were trying to download?

    I checked your current form https://www.jotform.us/form/63243723986161 but I found it does not have any existing submission data on it.

    We will check further once we identify the form with issue.

    Thanks 



  • Profile Image
    Jeannie_BKW
    Answered on December 04, 2018 at 12:43 PM
    It was all/any of the forms owned by Linda in my account. I tried multiple different forms to see if it was form specific, but it didn’t seem to be. Today I was able to download for a while and then the pdf editor stopped loading/constantly refreshed again.
    ...
  • Profile Image
    roneet
    Answered on December 04, 2018 at 02:17 PM

    On testing the Form, I could not replicate it in your account. Are you still experiencing the issue? If yes, could you share the browser console report error with us if any?

    Related Guide:

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Results:

    15439509791.PNG

     Let us know the results.

    Thanks.

  • Profile Image
    Jeannie_BKW
    Answered on December 07, 2018 at 03:43 PM
    This is what I was able to get in between it auto-refreshing.
    Jeannie Wood
    Assistant Program Manager
    BKW Farms
    ...
  • Profile Image
    Welvin
    Answered on December 07, 2018 at 05:25 PM

    I'm sorry, but you will have to access this thread to upload a screenshot. Attachments in the email cannot be uploaded here.

    Thread link https://www.jotform.com/answers/1659954.