JotForm PDF Editor infinitely refreshing
- Jeannie_BKWAsked on December 02, 2018 at 04:14 PM
Hello,
I'm attempting to download pdf submissions, however, the pdf editor is constantly refreshing. What can I do to stop this?
Thanks,
Jeannie
- JotForm SupportjonathanAnswered on December 02, 2018 at 06:01 PM
Can you please tell us which your form submission you were trying to download?
I checked your current form https://www.jotform.us/form/63243723986161 but I found it does not have any existing submission data on it.
We will check further once we identify the form with issue.
Thanks
- Jeannie_BKWAnswered on December 04, 2018 at 12:43 PMIt was all/any of the forms owned by Linda in my account. I tried multiple different forms to see if it was form specific, but it didn’t seem to be. Today I was able to download for a while and then the pdf editor stopped loading/constantly refreshed again.
... - JotForm SupportroneetAnswered on December 04, 2018 at 02:17 PM
On testing the Form, I could not replicate it in your account. Are you still experiencing the issue? If yes, could you share the browser console report error with us if any?
Related Guide:
https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers
https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
Results:
Let us know the results.
Thanks.
- Jeannie_BKWAnswered on December 07, 2018 at 03:43 PMThis is what I was able to get in between it auto-refreshing.
Jeannie Wood
Assistant Program Manager
BKW Farms
... - JotForm SupportWelvinAnswered on December 07, 2018 at 05:25 PM
I'm sorry, but you will have to access this thread to upload a screenshot. Attachments in the email cannot be uploaded here.
Thread link https://www.jotform.com/answers/1659954.