Questions prior to purchasing

  • Profile Image
    Matt 
    Asked on January 30, 2019 at 05:41 AM

    Hi,


    I have some questions before signing up for a paid subscription plan.

    Can you connect to vCita app?

    Is your form responsive for mobile devices?

    Do you have branching and conditional logic for questions?

    Can I create a custom thank you page after the form is submitted?  How long can the thank you message be and after they click ok on the message can I redirect them back to the home page?

    Do you have notification emails and/or texts when a form is submitted?

    Can you set up autoresponders?

    Can you send autoresponders via text or email?

    Do you integrate with Facebook, Wordpress, Mailchimp, Wix, Zoho, Zendesk, Twitter, Marketo?

    What payment integration vendors do you work with besides Paypal?

    Do you have a Terms of  Service option where I can display a check box so they agree to the TOS and I can also include either the text to the TOS in whole, or a link to the TOS elsewhere?

    Do you offer phone support?

    Do you offer onboarding to hel

    p me add the form to my website and make sure everything displays properly and functions property with autoresponders, thank you messages, etc.?


  • Profile Image
    gerardw
    Answered on January 30, 2019 at 07:20 AM

    Thank you for reaching out to us to clarify your queries. Sure we will help you out.

    Since you have multiple questions on this one thread, I am splitting them into different threads so that each query is handled by a single thread. That way it is easy to provide assistance to each query without losing information. 

    I have added your questions below along with the related thread. You can click on the links below the questions for the responses.

    Can you connect to vCita app? Is your form responsive for mobile devices?

    https://www.jotform.com/answers/1717233

    Do you have branching and conditional logic for questions?

    https://www.jotform.com/answers/1717234 

    Can I create a custom thank you page after the form is submitted?  How long can the thank you message me and after they click ok on the message can I redirect them back to the home page?

    https://www.jotform.com/answers/1717235 

    Do you have notification emails and/or texts when a form is submitted?

    https://www.jotform.com/answers/1717236 

    Can you set up autoresponders? Can you send autoresponders via text or email?

    https://www.jotform.com/answers/1717238 

    Do you integrate with Facebook, Wordpress, Mailchimp, Wix, Zoho, Zendesk, Twitter, Marketo?

    https://www.jotform.com/answers/1717239 

    What payment integration vendors do you work with besides Paypal?

    https://www.jotform.com/answers/1717240 

    Do you have a Terms of  Service option where I can display a checkbox so they agree to the TOS and I can also include either the text to the TOS in whole or a link to the TOS elsewhere?

    https://www.jotform.com/answers/1717241 

    Do you offer phone support?

    https://www.jotform.com/answers/1717242 

    Do you offer onboarding to help me add the form to my website and make sure everything displays properly and functions property with autoresponders, thank you messages, etc.?

    https://www.jotform.com/answers/1717243 

    You will be answered shortly via these threads.

  • Profile Image
    Matt 
    Answered on January 31, 2019 at 02:15 PM

    I am receiving two emails everytime a form is submitted.  The emails look mostly the same except Version 2 below, has a slightly different Subject Line and is a little easier to read because the font is larger.  It also has a nice little tab at the top where it says "Form Title" which is a nice touch as well.  So overall, I like Version 2 better, but why am I receiving two emails for every submission that are mostly the same?


    1548961875Version1.JPG


    1548961903Version 2.JPG


  • Profile Image
    Victoria_K
    Answered on January 31, 2019 at 03:58 PM

    Hello Matt, I see that your form has 2 Notification templates set up and 2 Autoresponders. You can delete one following this guide: How-to-Delete-Notifications-Autoresponder

    Let us know if you need more help. 

  • Profile Image
    Jed_C
    Answered on January 31, 2019 at 11:41 PM

    If you only need one email notification and one auto responder, I would suggest that you review which autoresponse and notification you want to keep. You can also delete all notification and auto response and start from scratch by following our guides below.

    https://www.jotform.com/help/25-Setting-up-Email-Notifications 

    https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email 

    This will ensure that you will have a default notification and autoresponse settings.

    Let us know if you have any questions or if you need further assistance. 

  • Profile Image
    Matt 
    Answered on February 01, 2019 at 05:43 AM
    Thanks but no one has explained what is the difference between version 1
    and 2.
    Also, I think I figured out why I recieved 2 emails. It's because I am
    testing the form, but I am both the admin and the tester so therefore, when
    I entered my email in the test form as a new customer, I received that
    autoresponder email, and I also received the notification email since I am
    the administrator. So which email is which? It doesn't say?
    What's strange though is that when I submitted the test form using a
    different email, I still received two emails. That's what has me baffled.
    ...
  • Profile Image
    Victoria_K
    Answered on February 01, 2019 at 06:27 AM

    Both emails on your screenshots are Notification emails. 

    Notification emails are sent to form owner, but Autoresponders to customers who filled your form and entered their address. 

    Can you please provide some more information on what you mean by The reason why there are 2 sets of Notifications, and 2 sets of Autoresponders is because there are 2 forms. ?

    If form has 1 notification and autoresponder, emails will be sent for every submission automatically. This way if you have 4 email templates, all 4 will be sent for every submission. We provide an option to create several emails for cases when users need to send them to different recipients, for example. Or to use with conditions:

    How-to-Send-Email-Based-on-User-s-Answer

    We will wait for your reply.