Why isn't my form working properly when it's embedded?

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    imageperfect
    Asked on October 25, 2019 at 03:50 PM

    When the link is embed on my website it doesn't even bring in the form form. I get the top part of the form coming through on the site and it just flashes, can you help me to fix this?

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    Donna Linton 
    Answered on October 25, 2019 at 04:25 PM

    This is still not working

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    Kevin_G
    Answered on October 25, 2019 at 04:28 PM

    I have been checking your page and the form seems to display like this: 

    15720348192019-10-25_14h14_38.png

    Please kindly try embedding the form using the iFrame code, this guide will help you getting this code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    The iFrame code also allows to manually change the frame size so this may be increased, here is an example about where this can be changed: 

    <iframe

             id="JotFormIFrame"

             onload="window.parent.scrollTo(0,0)"

             allowtransparency="true"

             src="https://form.jotform.com/23456789"

             frameborder="0"

             style="width:100%;

             height: 8815px;

             border:none;"

             scrolling="yes">

           </iframe>

    Let us know how it goes. 

  • Profile Image
    imageperfect
    Answered on October 25, 2019 at 05:29 PM

    Hi Kevin, 

    I have tried your suggested your fix but unfortunately it is not working. I made the manual changes to the height which has made it bigger but the form does not appear and just continues to flash


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    KrisLei
    Answered on October 25, 2019 at 07:11 PM

    Hello,

    I tried to access the link you have provided and it seems that the form is not embedded, did you remove it? If so, please try to re-embed it using the default iFrame code on your form, for us to investigate what causes the issue. 

    Or you could try using the Full Source Code of your form to embed it on your website. Here's an additional guide on embedding Jotform forms: Which Form Embed Code Should I Use

    Looking forward to your response.

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    imageperfect
    Answered on October 26, 2019 at 03:05 AM

    I have just tried the full source code and it is still doing the same thing

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    gerardw
    Answered on October 26, 2019 at 04:29 AM

    Your embedded form is working fine from my end. Please check the screen cast below:

    1572078484screencast2610_2.gif

    If you are still facing any issues from your end, it would be helpful if you can provide us a screenshot of how the form appears at your end.

    This guide will help you to attach screenshots on this support thread: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

  • Profile Image
    imageperfect
    Answered on October 26, 2019 at 04:57 PM

    Thanks for your help. This now appears to be working on my website.