Email address on Bounce list

Hi

Our email address keeps going on to the bounce list and stopping us removing forms. We have tried all the recommendations here -  https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

I am sorry for the trouble caused to you. I did check your email address and it is no longer in our bounce list and that is the reason why I am unable to see the bounce reason.

I would suggest you to please take a look at the following guide on how to prevent bouncing related issue: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

Please note that you can also use your own email address with SMTP setting to send submission emails. The following guide should help you how to setup SMTP in your form: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

Hope this helps.

Do get back to us if you have any questions.