Upgrading from Bronze to Silver

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    cassanchenfsk
    Asked on January 03, 2020 at 03:05 AM

    Hi,

    I would like to upgrade my Jotform from Bronze to Silver. I have already paid for 1 year of Bronze, and when I click to upgrade it seems like I cannot just top up the difference? Do I have to forfeit what I have paid for Bronze to upgrade to Silver? How does this work?

    Kindly advise.

  • Profile Image
    AshtonP
    Answered on January 03, 2020 at 03:19 AM

    We will need to cancel your existing subscription, put your account back to free plan. Then, we will process a prorated refund for the unused time in the Bronze plan.

    I can see that you have used Paypal for the subscription, the downgrade needs to be performed both in Jotform and in PayPal. To do so, please follow these guides:

    How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free

    How-Can-I-Cancel-My-PayPal-Subscription

    Once done, please inform us here so we can process the refund.

    Afterward, you may then upgrade to any plan of your liking.

    How-to-Upgrade-My-Account

    Hope this helps! Let us know if you need additional assistance.