Is it possible to recovery deleted files?

  • Profile Image
    Railtrain
    Asked on February 19, 2020 at 07:03 PM

    Hi there,

    I've accidently deleted some files from my inbox that I wasn't meant to delete.

    Is there any way of retrieving those files again?

    Thankyou!


    Kind Regards,

    Katie

  • Profile Image
    jherwin
    Answered on February 19, 2020 at 11:23 PM

    Hello Kate - There is no option to recover deleted submission data in the submission data panel.

    What you can try is the Revision History tool and revert your form to a previously saved point. It will restore the previous submission data as well. Another way to regain the submission data is via the submission email.

    You can review the submission sent email of your form in your sent email history logs.

  • Profile Image
    jherwin
    Answered on February 19, 2020 at 11:24 PM

    Can you please check if the file is still on the submissions page?

    Guide: How-to-View-Form-Submissions