The notification email includes certain form answers only

  • Profile Image
    kurtliebig
    Asked on February 25, 2020 at 09:42 AM

    Hello, when receiving the mail with the answers certain answers are not included. (See screenshot). However on jotform it is complete.

    https://eu.jotform.com/inbox/200515324301033

    What could be the reason?
    Thank you for your help.
    Best wishes,
    Kurt

     

  • Profile Image
    Welvin
    Answered on February 25, 2020 at 11:17 AM

    The field tags are broken in the current email templates of the form. Please do the following:

    1. Delete the existing notification emails (https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder).

    2. Create a new one:

    https://www.jotform.com/help/25-Setting-up-Email-Notifications

    https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email

  • Profile Image
    kurtliebig
    Answered on February 25, 2020 at 11:50 AM
    Hello Melwin,
    thank you for this swift reply. I will follow your suggestions – just have to finish another task.
    Best,
    Kurt
    ...
  • Profile Image
    Bojan_J
    Answered on February 25, 2020 at 03:13 PM

    Greetings Kurt.

    Thank you for your reply.

    Please try out my colleague's suggestion, and let us know if you have any further questions or if you require any assistance. 

  • Profile Image
    kurtliebig
    Answered on February 27, 2020 at 08:18 AM

    Hello Welvin – thank you! Everything worked out fine.
    Best wishes,
    kurt