My submissions are not showing

  • Profile Image
    InfoSA12
    Asked on April 01, 2020 at 06:32 PM

    Hi,

    My submissions doesn't want to show in Excel when I extract it. It opens excel with no information. 


    I have a live Webinar running this afternoon and need the data please. 


    Please let me know how to fix this. 


    cara@southernimplants.com.au


  • Profile Image
    Vanessa_T
    Answered on April 01, 2020 at 08:48 PM

    It seems that you have deleted the fields on your form.

    Please note that if you delete a field on your form, all it's submitted data will also be removed.

    You may still be able to retrieve it by going back to a revision which still has those fields.

    How-to-View-Form-Revision-History

    Once you reverted back to when you have the fields, you can export your submissions again.

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    On the other hand, if you simply not want to accept any submissions anymore, you can just disable your form.

    How-to-Enable-Disable-a-Form