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cbcitAsked on August 20, 2020 at 3:32 PM
Hello
When someone makes a submission on one of our forms, the responses are sent to us in a PDF we designed with your product (which we LOVE!!!).
This issue we noticed recently (maybe about a week or so ago) though is that the PDF files are requiring a password to view them.
When I try to clear the password (please see attached screenshot), the text in the menu turns red (implying it is required).
How do I remove the password requirement on PDFs that are emailed?
Thanks!
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MikeReplied on August 20, 2020 at 10:05 PM
I am afraid this is not possible to receive non-password protected PDFs as email attachments in HIPAA-enabled accounts due to extra security requirements.
You can still receive non-password protected PDFs with Google Drive, Dropbox, and Box integrations.
If you need further assistance, please let us know.