How to remove passwords from PDFs attached to emails

  • Profile Image
    Asked on August 20, 2020 at 03:32 PM


    When someone makes a submission on one of our forms, the responses are sent to us in a PDF we designed with your product (which we LOVE!!!). 

    This issue we noticed recently (maybe about a week or so ago) though is that the PDF files are requiring a password to view them.

    When I try to clear the password (please see attached screenshot), the text in the menu turns red (implying it is required).

    How do I remove the password requirement on PDFs that are emailed?


  • Profile Image
    Answered on August 20, 2020 at 10:05 PM

    I am afraid this is not possible to receive non-password protected PDFs as email attachments in HIPAA-enabled accounts due to extra security requirements.

    You can still receive non-password protected PDFs with Google Drive, Dropbox, and Box integrations.

    If you need further assistance, please let us know.