Cancel account

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    austinempowered
    Asked on December 11, 2020 at 03:00 PM

    I need to cancel my account.

    Please advise of next steps.

    Thank you,

    Cindy

  • Profile Image
    Gaetan_B
    Answered on December 11, 2020 at 04:38 PM

    Hello Cindy,

    Thank you for reaching out.


    We have a guide showing step by step how to do that: How to Delete My Account?


    Hopefully, this will help solve the matter at hand.

    Should you have any further inquiries, please don't hesitate to reply to this thread.

    Gaetan

  • Profile Image
    austinempowered
    Answered on December 22, 2020 at 01:08 PM

    I requested to delete my account and I was charged again.

    Can you please refund my last payment.

    Thank you for your reply to this matter!

    Cindy

  • Profile Image
    Eduardo_H
    Answered on December 22, 2020 at 01:47 PM

    Hello Cindy

    Please apologize for any mistake.

    As requested, we have now canceled the subscription payment for your account. Expect the refund to reflect on your card account after 5-10 business days.

    Your account is now downgraded to the FREE plan and you will not be billed further.

    You can review the details in your account's Billing page: https://www.jotform.com/myaccount/billing

    Should you have any further inquiries, we will be happy to help.

  • Profile Image
    austinempowered
    Answered on December 22, 2020 at 05:54 PM

    Thank you.

    How do we access the forms that were in our account?

    Is there a way to export them unencrypted?

    Thank you.



  • Profile Image
    Lorenz_A
    Answered on December 22, 2020 at 08:44 PM

    I have moved your query on a separate ticket for us to assist you better.

    Please refer to this ticket https://www.jotform.com/answers/2782516 instead and we'll address your concern there very shortly.

    Thank you.