Jot Form Information Not Appearing

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    Heidi_Melrose
    Asked on December 13, 2020 at 10:53 PM

    Hi

    I am receiving submitted forms that have been filled out but when I go onto Jotform to Download them it says there is one there but doesn't display the content. I have signed out, Closed the browser and refreshed multiple times.


    Is there something wrong with Jotform today?


    Thanks

  • Profile Image
    KrisLei
    Answered on December 14, 2020 at 01:54 AM

    Hello,

    I assumed that you are referring to the HydroKleen NSW South East Customer Feedback Form, correct? As I have verified there's a submission showing on the tables page on my end:

    1607928605_5fd70b1d1a4d8_Screenshot_1214

    Are you still experiencing this issue? I have cleared your form cache on our end kindly try to access again the submission table, let's see if it will make a difference? Or please provide us with the form's direct link if you are referring to a different form to verify it further on our end.

    Thank you. Please do get back to us if the issue persists.

  • Profile Image
    Heidi_Melrose
    Answered on December 14, 2020 at 05:11 PM
    Good Morning
    It seems to have fixed it self or clearing the cache on your end must have worked.
    Thank you.
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