Form Blocked by IT Setup

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    Asked on February 02, 2021 at 12:05 PM

    Hello, I have an external client who has told me they are not able to open our form because it's being rejected by their IT security setup. I tried generating a PDF version and sending to him, with the same results. Do I need to tweak a setting when exporting to PDF to prevent any links or plugins from being inserted?

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    Answered on February 02, 2021 at 04:05 PM

    Hello there,

    If you need to edit your PDF template, here are some guides that could help:

    You can manually remove or add elements to your PDF document.

    In case you need to whitelist Jotform IP addresses and domains, you may refer to this list.

    If you need further assistance, let us know.