Please reverse the charges on my credit card.

My credit card has been billed for our company account. The account is being paid via our corporate vendor insight.

Please reverse the charges on my credit card.

Dean Miksa

Are you referring to your lumileds account? For security purposes, please login using your lumileds username and send us another refund request or reply here with your account logged in.

Looking forward for your response.

Yes it is for our Lumileds account.
Dean Miksa
Senior Operations Manager
370 West Trimble Road
San Jose, CA 95131 USA
Telephone: 1-408-964-2598
Cell Phone: 1-408-644-1423
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...

Hi Dean,

Thank you for following up!

My apologies: I see that you've logged in to your plumileds account and this request is for the lumileds account.

Are you able to log in to the lumileds account instead and request on this thread? We ask this for security reasons.

Thanks so much!

I am again following up to have the billing corrected on my account.

It is for the Lumileds account. I believe the PLumileds account was set-up prior to our converting over to corporate billing.

I am logged in to the Lumiled account

Please advise ASAP as my credit card bill is going to be past due. We should be on a Corp PO.

Hi again Dean,

Thank you for logging in and sending us the request from the lumileds account.

I have sent through the request for a refund to your account. Depending on your bank, this could take 3-10 business days to appear in your account.

Please let us know if we can assist further.

We have gone ahead and provided you a refund for your last payment. Please expect the refund in 3-10 working days.

Thanks.

Also, we have noticed that you have 41016 submissions and 8.18GB of data. Since you have a free account now so you can take a backup of these data else the data would be deleted.

https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

Thanks.

Hi Karen,
Thank you for taking care of the credit card issue, however our account has now reverted to Starter. Our purchase order through our vendor Insight runs from Nov. 2020 to Sept. 2021.
Please set our plan back to Silver status. We currently utilize JF for multiple business applications so time it's essential.
Thank you,
Dean Miksa
Dean Miksa
Senior Operations Manager
370 West Trimble Road
San Jose, CA 95131 USA
Cell Phone: 1-408-644-1423
________________________________
...

The account is on a corporate purchaser order running from November 2020 to Sept 2021.
Please do not delete any information it is critical.
Dean Miksa
Senior Operations Manager
370 West Trimble Road
San Jose, CA 95131 USA
Telephone: 1-408-964-2598
Cell Phone: 1-408-644-1423
________________________________
...

Hello Dean, can you please show us a screenshot of the purchase order you are referring to? I only see invoices from FAST SPRING on your account billing page: How-to-check-invoices

• How-to-post-screenshots-to-our-support-forum

Looking forward to your response.

The order was placed through our IT department using our purchasing company Insight.

For more information I will need Insight to join this thread as they act as our purchasing agent.

Is it possible to add the following individuals to this thread?

The first is our purchasing agent. The second is our (Lumileds) IT Manager.

Toni.Kidwell@Insight.com

and

seshagiri.narayanam@lumileds.com

Is there a way to add West3@Insight.com to the thread? Insight is our purchasing agent.
Dean Miksa
Senior Operations Manager
370 West Trimble Road
San Jose, CA 95131 USA
Telephone: 1-408-964-2598
Cell Phone: 1-408-644-1423
________________________________
...

While you were creating an order did you get an invoice? Do you have the Quote number?

You can access this ticket and add your comments here:

https://www.jotform.com/answers/2889482

Looking for further details.

Thanks,

I have requested a copies from our purchasing agent (Insight).

Is there a way to add our IT manager and Insight account manager to this thread?

seshagiri.narayanam@lumileds.com

Toni.Kidwell@Insight.com

Hi Dean,

We will await the information from your purchasing agent.

Unfortunately, there is no way to add new emails to the thread at the forum; however, you can certainly forward the email notifications if you wish.

We look forward to the response from your purchasing agent!

Is there anyway to turn the account back to Silver for the day while we work through the billing?

We utilize Jotform for our manufacturing floor Safety reporting which is critical to notify the department managers of any ongoing safety issues.

While I wait for Insight to respond with a PO# is there anyway to research it on your end. There must be a record of Insight placing an order for Lumileds from Oct. of last year.

We have changed the status of your account to the Silver one temporarily.

Please share more information on the Quote generated via JotForm.

Thanks.

Here is the information provided to me by Insight.

PO # 0066490661 Oct 9th, 2020

 Pricing received from Steve Hartert <steve@jotform.com>

Paid monthly: $39/mo

Annual payment: ($29/mo -- $348 payment upfront required

I understand that our Insight rep has been in contact with Jotform support to help resolve the payment issue.

Thank you for your continued support

We'll have our billing team check the payment and we'll let you know if we need more information.