-
Dean MiksaAsked on February 10, 2021 at 3:58 PM
My credit card has been billed for our company account. The account is being paid via our corporate vendor insight.
Please reverse the charges on my credit card.
Dean Miksa
-
Jed_CReplied on February 10, 2021 at 7:50 PM
Are you referring to your lumileds account? For security purposes, please login using your lumileds username and send us another refund request or reply here with your account logged in.
Looking forward for your response.
-
plumiledsReplied on February 11, 2021 at 2:33 PMYes it is for our Lumileds account.
Dean Miksa
Senior Operations Manager
370 West Trimble Road
San Jose, CA 95131 USA
Telephone: 1-408-964-2598
Cell Phone: 1-408-644-1423
________________________________
... -
Kat JotForm SupportReplied on February 11, 2021 at 6:34 PM
-
Dean MiksaReplied on February 16, 2021 at 6:02 PM
I am again following up to have the billing corrected on my account.
It is for the Lumileds account. I believe the PLumileds account was set-up prior to our converting over to corporate billing.
I am logged in to the Lumiled account
Please advise ASAP as my credit card bill is going to be past due. We should be on a Corp PO.
-
Kat JotForm SupportReplied on February 16, 2021 at 7:36 PM
Hi again Dean,
Thank you for logging in and sending us the request from the lumileds account.
I have sent through the request for a refund to your account. Depending on your bank, this could take 3-10 business days to appear in your account.
Please let us know if we can assist further.
-
roneetReplied on February 16, 2021 at 8:43 PM
We have gone ahead and provided you a refund for your last payment. Please expect the refund in 3-10 working days.
Thanks.
-
roneetReplied on February 16, 2021 at 8:56 PM
Also, we have noticed that you have 41016 submissions and 8.18GB of data. Since you have a free account now so you can take a backup of these data else the data would be deleted.
https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel
Thanks.
-
plumiledsReplied on February 17, 2021 at 12:22 AMHi Karen,
Thank you for taking care of the credit card issue, however our account has now reverted to Starter. Our purchase order through our vendor Insight runs from Nov. 2020 to Sept. 2021.
Please set our plan back to Silver status. We currently utilize JF for multiple business applications so time it's essential.
Thank you,
Dean Miksa
Dean Miksa
Senior Operations Manager
370 West Trimble Road
San Jose, CA 95131 USA
Cell Phone: 1-408-644-1423
________________________________
... -
plumiledsReplied on February 17, 2021 at 12:22 AMThe account is on a corporate purchaser order running from November 2020 to Sept 2021.
Please do not delete any information it is critical.
Dean Miksa
Senior Operations Manager
370 West Trimble Road
San Jose, CA 95131 USA
Telephone: 1-408-964-2598
Cell Phone: 1-408-644-1423
________________________________
... -
jherwinReplied on February 17, 2021 at 3:22 AM
Hello Dean, can you please show us a screenshot of the purchase order you are referring to? I only see invoices from FAST SPRING on your account billing page: How-to-check-invoices
Looking forward to your response.
-
DeanReplied on February 17, 2021 at 7:51 AM
The order was placed through our IT department using our purchasing company Insight.
For more information I will need Insight to join this thread as they act as our purchasing agent.
-
DeanReplied on February 17, 2021 at 8:08 AM
Is it possible to add the following individuals to this thread?
The first is our purchasing agent. The second is our (Lumileds) IT Manager.
and
seshagiri.narayanam@lumileds.com
-
plumiledsReplied on February 17, 2021 at 8:11 AMIs there a way to add West3@Insight.com to the thread? Insight is our purchasing agent.
Dean Miksa
Senior Operations Manager
370 West Trimble Road
San Jose, CA 95131 USA
Telephone: 1-408-964-2598
Cell Phone: 1-408-644-1423
________________________________
... -
roneetReplied on February 17, 2021 at 8:38 AM
While you were creating an order did you get an invoice? Do you have the Quote number?
You can access this ticket and add your comments here:
https://www.jotform.com/answers/2889482
Looking for further details.
Thanks,
-
DeanReplied on February 17, 2021 at 9:57 AM
I have requested a copies from our purchasing agent (Insight).
Is there a way to add our IT manager and Insight account manager to this thread?
-
Kat JotForm SupportReplied on February 17, 2021 at 11:11 AM
Hi Dean,
We will await the information from your purchasing agent.
Unfortunately, there is no way to add new emails to the thread at the forum; however, you can certainly forward the email notifications if you wish.
We look forward to the response from your purchasing agent!
-
DeanReplied on February 17, 2021 at 11:43 AM
Is there anyway to turn the account back to Silver for the day while we work through the billing?
We utilize Jotform for our manufacturing floor Safety reporting which is critical to notify the department managers of any ongoing safety issues.
While I wait for Insight to respond with a PO# is there anyway to research it on your end. There must be a record of Insight placing an order for Lumileds from Oct. of last year.
-
roneetReplied on February 17, 2021 at 12:11 PM
We have changed the status of your account to the Silver one temporarily.
Please share more information on the Quote generated via JotForm.
Thanks.
-
DeanReplied on February 17, 2021 at 7:35 PM
Here is the information provided to me by Insight.
PO # 0066490661 Oct 9th, 2020
Pricing received from Steve Hartert <steve@jotform.com>
Paid monthly: $39/mo
Annual payment: ($29/mo -- $348 payment upfront required
I understand that our Insight rep has been in contact with Jotform support to help resolve the payment issue.
Thank you for your continued support
-
Jed_CReplied on February 17, 2021 at 8:49 PM
We'll have our billing team check the payment and we'll let you know if we need more information.