Please reverse the charges on my credit card.

  • Profile Image
    Dean Miksa 
    Asked on February 10, 2021 at 03:58 PM

    My credit card has been billed for our company account. The account is being paid via our corporate vendor insight.


    Please reverse the charges on my credit card.


    Dean Miksa

  • Profile Image
    Jed_C
    Answered on February 10, 2021 at 07:50 PM

    Are you referring to your lumileds account? For security purposes, please login using your lumileds username and send us another refund request or reply here with your account logged in.

    Looking forward for your response.

  • Profile Image
    plumileds
    Answered on February 11, 2021 at 02:33 PM
    Yes it is for our Lumileds account.
    Dean Miksa
    Senior Operations Manager
    370 West Trimble Road
    San Jose, CA 95131 USA
    Telephone: 1-408-964-2598
    Cell Phone: 1-408-644-1423
    ________________________________
    ...
  • Profile Image
    Katherine_W
    Answered on February 11, 2021 at 06:34 PM

    Hi Dean,

    Thank you for following up!

    My apologies: I see that you've logged in to your plumileds account and this request is for the lumileds account.

    Are you able to log in to the lumileds account instead and request on this thread? We ask this for security reasons.

    Thanks so much!

  • Profile Image
    Dean Miksa 
    Answered on February 16, 2021 at 06:02 PM

    I am again following up to have the billing corrected on my account.

    It is for the Lumileds account. I believe the PLumileds account was set-up prior to our converting over to corporate billing.


    I am logged in to the Lumiled account

    1613516476_602c4ebcf1f5e_


    Please advise ASAP as my credit card bill is going to be past due. We should be on a Corp PO.

  • Profile Image
    Katherine_W
    Answered on February 16, 2021 at 07:36 PM

    Hi again Dean,

    Thank you for logging in and sending us the request from the lumileds account.

    I have sent through the request for a refund to your account. Depending on your bank, this could take 3-10 business days to appear in your account.

    Please let us know if we can assist further.

  • Profile Image
    roneet
    Answered on February 16, 2021 at 08:43 PM

    We have gone ahead and provided you a refund for your last payment. Please expect the refund in 3-10 working days.

    Thanks.

  • Profile Image
    roneet
    Answered on February 16, 2021 at 08:56 PM

    Also, we have noticed that you have 41016 submissions and 8.18GB of data. Since you have a free account now so you can take a backup of these data else the data would be deleted.

    https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

    Thanks.

  • Profile Image
    plumileds
    Answered on February 17, 2021 at 12:22 AM
    Hi Karen,
    Thank you for taking care of the credit card issue, however our account has now reverted to Starter. Our purchase order through our vendor Insight runs from Nov. 2020 to Sept. 2021.
    Please set our plan back to Silver status. We currently utilize JF for multiple business applications so time it's essential.
    Thank you,
    Dean Miksa
    Dean Miksa
    Senior Operations Manager
    370 West Trimble Road
    San Jose, CA 95131 USA
    Cell Phone: 1-408-644-1423
    ________________________________
    ...
  • Profile Image
    plumileds
    Answered on February 17, 2021 at 12:22 AM
    The account is on a corporate purchaser order running from November 2020 to Sept 2021.
    Please do not delete any information it is critical.
    Dean Miksa
    Senior Operations Manager
    370 West Trimble Road
    San Jose, CA 95131 USA
    Telephone: 1-408-964-2598
    Cell Phone: 1-408-644-1423
    ________________________________
    ...
  • Profile Image
    jherwin
    Answered on February 17, 2021 at 03:22 AM

    Hello Dean, can you please show us a screenshot of the purchase order you are referring to? I only see invoices from FAST SPRING on your account billing page: How-to-check-invoices

    Looking forward to your response.

  • Profile Image
    Dean 
    Answered on February 17, 2021 at 07:51 AM

    The order was placed through our IT department using our purchasing company Insight.

    For more information I will need Insight to join this thread as they act as our purchasing agent.

    1613566230_602d111692b6b_


  • Profile Image
    Dean 
    Answered on February 17, 2021 at 08:08 AM

    Is it possible to add the following individuals to this thread?

    The first is our purchasing agent. The second is our (Lumileds) IT Manager.

    Toni.Kidwell@Insight.com

    and

    seshagiri.narayanam@lumileds.com



  • Profile Image
    plumileds
    Answered on February 17, 2021 at 08:11 AM
    Is there a way to add West3@Insight.com to the thread? Insight is our purchasing agent.
    Dean Miksa
    Senior Operations Manager
    370 West Trimble Road
    San Jose, CA 95131 USA
    Telephone: 1-408-964-2598
    Cell Phone: 1-408-644-1423
    ________________________________
    ...
  • Profile Image
    roneet
    Answered on February 17, 2021 at 08:38 AM

    While you were creating an order did you get an invoice? Do you have the Quote number?

    1613569046_602d1c16d672b_

    You can access this ticket and add your comments here:

    https://www.jotform.com/answers/2889482

    Looking for further details.

    Thanks,

  • Profile Image
    Dean 
    Answered on February 17, 2021 at 09:57 AM

    I have requested a copies from our purchasing agent (Insight).

    Is there a way to add our IT manager and Insight account manager to this thread?

    seshagiri.narayanam@lumileds.com

    Toni.Kidwell@Insight.com

  • Profile Image
    Katherine_W
    Answered on February 17, 2021 at 11:11 AM

    Hi Dean,

    We will await the information from your purchasing agent.

    Unfortunately, there is no way to add new emails to the thread at the forum; however, you can certainly forward the email notifications if you wish.

    We look forward to the response from your purchasing agent!

  • Profile Image
    Dean 
    Answered on February 17, 2021 at 11:43 AM

    Is there anyway to turn the account back to Silver for the day while we work through the billing?

    We utilize Jotform for our manufacturing floor Safety reporting which is critical to notify the department managers of any ongoing safety issues.

    While I wait for Insight to respond with a PO# is there anyway to research it on your end. There must be a record of Insight placing an order for Lumileds from Oct. of last year.

  • Profile Image
    roneet
    Answered on February 17, 2021 at 12:11 PM

    We have changed the status of your account to the Silver one temporarily.

    Please share more information on the Quote generated via JotForm.

    Thanks.

  • Profile Image
    Dean 
    Answered on February 17, 2021 at 07:35 PM

    Here is the information provided to me by Insight.


    PO # 0066490661 Oct 9th, 2020

     Pricing received from Steve Hartert <steve@jotform.com>

    Paid monthly: $39/mo

    Annual payment: ($29/mo -- $348 payment upfront required


    I understand that our Insight rep has been in contact with Jotform support to help resolve the payment issue.


    Thank you for your continued support


  • Profile Image
    Jed_C
    Answered on February 17, 2021 at 08:49 PM

    We'll have our billing team check the payment and we'll let you know if we need more information.