random duplicate submissions in quantity gift registry widget

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    mountpleasantcc
    Asked on February 16, 2021 at 04:56 PM

    We are using this form so people can register to attend one of our services. I have been noticing there are random duplicate submissions. They are counting toward our limited number of seats which reduces the number of people that can attend. I can't see a pattern of why and who gets a duplicate submission.

    One of our staff members received a duplicate submission today. She said she submitted her RSVP around 1:15 and then randomly received another confirmation email 3 hours later. She didn't submit another one though.

    Can you advise how I can stop the random duplicate submissions?

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    Katherine_W
    Answered on February 16, 2021 at 08:55 PM

    Hi there,

    Happy to help!

    Upon looking at the submissions for your form 203565510666153, I am able to see a few duplicate submissions:

    1613526845_602c773d7ee00_submissions_dup

    Duplicate submissions happen when users do not close the page after they have submitted the form. As such, when they re-open the browser, the browsers usually reload the unclosed tabs which cause a resubmission.

    You can add a Captcha field or enable Unique Submission or Unique Question so the system can block duplicate submissions.

    How-to-Add-a-Captcha-Field

    How-to-Set-Unique-Submissions-on-a-Form

    How-to-set-Form-Limits-Based-on-a-Unique-Question

    I hope this helps! Please let us know if we can assist further.

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    mountpleasantcc
    Answered on February 22, 2021 at 09:10 AM

    I have a question about the unique submission solution. Do the cookies reset every week? A lot of the same people RSVP every week and I want them to be able to do so.

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    Richie_P
    Answered on February 22, 2021 at 09:43 AM

    Unfortunately, the cookies doesn't reset.

    I would suggest redirecting the thank you page to your form or to your web page when the form is submitted.

    Guide:https://www.jotform.com/help/38-redirecting-users-to-a-different-page

    Please give it a try and let us know if the issue still remains.