Intermittently not getting emails

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    Asked on March 24, 2021 at 02:37 AM

    I'm also not getting a notification email about 50% of the time in this form that doesn't have any conditional logic on the emails.


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    Answered on March 24, 2021 at 02:49 AM

    I checked the email history logs and can see emails are being sent, both notification and autoresponder emails.



    If you're only having issues on some submissions, please share the submission ID.


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    Answered on March 24, 2021 at 04:54 AM

    I checked the email logs and can see that all of the emails for the submission IDs you have mentioned are all sent.

    Note that since your form does not have a condition, the answer on your form should not matter.

    If you are inconsistently receiving emails even if emails were sent, please ask your email service provider to whitelist Jotform's IP Addresses and Domains.


    You may also use your own SMTP details to send the email so it will not get filtered by your email service provider.