Intermittently not getting emails

  • Profile Image
    eyeque_com
    Asked on March 24, 2021 at 02:37 AM

    I'm also not getting a notification email about 50% of the time in this form that doesn't have any conditional logic on the emails.

    https://hipaa.jotform.com/build/210818756290157/settings/emails

    1616561835_605ac6abe2ab8_

  • Profile Image
    Vanessa_T
    Answered on March 24, 2021 at 02:49 AM

    I checked the email history logs and can see emails are being sent, both notification and autoresponder emails.

    How-to-View-All-Your-Form-Email-History

    1616568539_605ae0db0c0fe_03496.jpg1616568538_605ae0dadc265_03497.jpg

    If you're only having issues on some submissions, please share the submission ID.

    Where-to-Find-the-Submission-ID

  • Profile Image
    Vanessa_T
    Answered on March 24, 2021 at 04:54 AM

    I checked the email logs and can see that all of the emails for the submission IDs you have mentioned are all sent.

    Note that since your form does not have a condition, the answer on your form should not matter.

    If you are inconsistently receiving emails even if emails were sent, please ask your email service provider to whitelist Jotform's IP Addresses and Domains.

    Whitelisting-JotForm-IP-Addresses-and-Domains

    You may also use your own SMTP details to send the email so it will not get filtered by your email service provider.

    How-to-Setup-SMTP-for-a-Form