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ajweismanAsked on June 11, 2021 at 10:11 PM
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Jed_CReplied on June 11, 2021 at 10:14 PM
We apologize for the inconvenience.
Can you please share to us the form URL that is having this issue? If it's embedded on a website, please share the website so we can test.
Looking forward for your response.
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ajweismanReplied on June 13, 2021 at 9:11 AM
https://form.jotform.com/201756043736051
When you enable the captcha invisible function, the link hangs on submit. This is happening at almost all of my client's accounts.
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Gustavo_HReplied on June 13, 2021 at 2:32 PM
Hi, ajweisman 👋 Thank you for providing more information.
We have cloned your form, but we could not reproduce this error.
It can probably be related to your form cache, which we have cleared now. Can you please test it again? Here is a guide you can follow to clear form cache on your end.
Complete Guide 👉 How to Clear Your Form Cache?
Please, let us know if we can help you with anything else.
Best regards, 😀✨
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Nikola JotForm SupportReplied on June 14, 2021 at 11:51 AM
Your latest reply is not shown here on the forum, but I found it in our email logs.
Dear support,
I re-enabled w/o issue - something definitely occurred with it as 4 of my clients all complained of the same issue on different accounts. I will watch it.
Thanks, Jason
If I understood correctly the issue with eh from you previously shared is resolved. If you have the same issue with forms on different accounts, please share the form URLs.
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DCReplied on June 14, 2021 at 11:57 AM
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Nikola JotForm SupportReplied on June 14, 2021 at 1:05 PM
@DC
I moved your question to a new thread: https://www.jotform.com/answers/3159710
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alohafreedomcoalitiontreasurerReplied on June 16, 2021 at 4:17 PM
The thread link https://www.jotform.com/answers/3159710 is broken.
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Gustavo_HReplied on June 16, 2021 at 8:08 PM
Hi there alohafreedomcoalitiontreasurer,👋
The link is not broken, however, was set to private due to the user's request. If you're having any trouble or need our help regarding a related issue, please open a new ticket here.
If you'd like, you can also attach a screenshot so we can understand better the issue you're experiencing.
Complete Guide 👉 How-to-post-screenshots-to-our-support-forum
We'll be more than happy to help you out.
Have a great day 😄