Fill/sign the form without needing to log in/create account or download the app?

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    aistephotographynz
    Asked on July 18, 2021 at 06:03 AM

    Hi there,

    I can't understand how can I send an email with a link or share the link to someone without the person needing to download the Jotform app or create account in order to fill in the form?... 

    I've tried sharing the link etc., but it still asks to download an app or create an account!


    Many thanks, 

    Aiste


  • Profile Image
    Billy_G
    Answered on July 18, 2021 at 09:21 AM

    Hi Aiste,

    I hope you're doing well and thanks for reaching out.

    If I understand your concern correctly, you've shared the form with someone, however, they're not able to open the form without logging in, is that correct?

    If so, well, that's actually the normal behavior of our forms. If you don't want them to log in or create an account, set the form to Public. Once done, you can set it back to Private or disable it.

    We're very sorry for any inconvenience this has caused you.

    Let us know if you need further assistance.

  • Profile Image
    aistephotographynz
    Answered on July 18, 2021 at 10:33 AM
    Yes, that's correct. I've actually trialed sending it to my other email
    address and it's asking to either create an account or download an app from
    my phone.
    Right, okay. And while it's set on Public, who is able to view the form?...
    is it public to anyone who is registered with Jotform?... how does it
    work?.. its not the ideal situation to have it public when clients are
    signing the documents though.
    Is there any other way around it? More simplistic way?..
    Clients don't want to spend time creating an account in order to fill a
    document for me. Which is understandable if they are using it only once.
    Thank you,
    Aiste
    ...
  • Profile Image
    Ariel_P
    Answered on July 18, 2021 at 03:02 PM

    Hi there,

    I assume you've set your forms to Private and shared them via the Invite by Email field.

    1618172754_60735b52086d6_

    If someone needs to fill out your form regularly, such as people who report to you (e.g., staff members, agents, maintenance team), that is the setup to use to assign the form to them. Each invitee will have their own Submissions Page where you can monitor the entries they've collected.

    1618173261_60735d4df0512_

    If you only need to share the form with your customers/users for them to fill out, you only need to share the form's URL provided the form is set to Public - anyone who knows the form's URL would be able to view your form.

    If your concern is with the general public being able to view your forms, your option would be to password protect your forms.

    Hope that helps. Let us know if you have any questions or if you need further assistance.

    Related Guides: Adding assignees to your form