RicardoKacowiczAsked on September 07, 2021 01:49 PM
Lorenz JotForm SupportReplied on September 07, 2021 08:19 PM
I assume you are referring to the upload space.
In order to FREE up some space in your account, you'll need to delete submissions that has uploads.
Make sure to purge them permanently from the trash entry for it to effectively work.
Also, I would suggest you export the submissions before deleting them, just in case you still need them.
I hope this helps. Let us know if you need any further assistance.
RicardoKacowiczReplied on November 03, 2021 10:59 AM
I have deleted lot of data and free space from the trash.
But my account is still blocked to include new submissions.
How to unblock my account?
igorbojczukReplied on November 03, 2021 02:06 PM
Your account still has a lot of files uploaded, primarily with the form with ID: 210275708527053 and is still over limit. You can export your data to back it up or consider switching your Plan to a higher tier:
RicardoKacowiczReplied on November 03, 2021 02:21 PM
Please take a look at my account. I have deleted from the trash more then 5 Gb of data.
I have contracted 10 Gb of data and at the own Jotfrom panel, I´m using 5,5 Gb out of 10 Gb. So I should still have 4,5 Gb available.
Why my account is still blocked??
igorbojczukReplied on November 03, 2021 02:40 PM
Your account appears as Active in our logs. Could you please try clearing your browser cache and test the access once again. Should the issue persist, we will forward it to our developers for a further investigation.