No Email reminder and integration

Hi

I have set up the link to send out an email reminder once receive any submission, however, I did not get any email when the submission come in. And the integration to One drive also failed to send all the documents, instead of one summary file.

I tried clear caches in the form, will this work?

Thank you for reaching support,

I cloned and tested the form and the email notification works as expected:

Also, I do not see any Email Reminders set up. Here is how: https://www.jotform.com/help/541-how-to-set-reminder-emails-for-your-forms/.

As for ONE DRIVE, it should work as expected, can you please disconnect it then reconnect it back to the form, make a test submission and let us know how it goes?

Awaiting your response.

Best.

Hello I tried disconnecting and reconnecting with One drive on 2 Nov, but the submission received on the 3rd is still the same, only the summary without all uploaded documents.

For the email connection, I have set it up after the link was created, and tested, and worked fine before.

Not sure why i cant seem to receive any notification now

Hi there,

Upon checking the email logs for the email address zbi.ap@zimmerbiomet.com for the month of November and here they are:
[2021-11-05 00:23:18] Submission #5118953748346272874 Form #211189296118460 SENT to zbi.ap@zimmerbiomet.com from noreply@jotform.com, via SENDMAIL 

[2021-11-04 21:38:50] Notification Test SENT to zbi.ap@zimmerbiomet.com from noreply@jotform.com, via SENDMAIL 

[2021-11-03 02:22:48] SENT to zbi.ap@zimmerbiomet.com from noreply@jotform.com, via SENDMAIL 

[2021-11-02 22:56:32] Submission #5117173803819005508 Form #211189296118460 SENT to zbi.ap@zimmerbiomet.com from noreply@jotform.com, via SENDMAIL 

As for the email address judy.kuo@zimmerbiomet.com, here it is:
[2021-09-20 05:04:04] Submission #5076501342612097815 Form #211189296118460 SENT to Judy.kuo@zimmerbiomet.com from noreply@jotform.com, via SENDMAIL 

[2021-09-16 21:09:13] Submission #5076501342612097815 Form #211189296118460 SENT to Judy.kuo@zimmerbiomet.com from noreply@jotform.com, via SENDMAIL 

[2021-09-16 03:18:15] Submission #5075858742614442028 Form #211189296118460 SENT to Judy.kuo@zimmerbiomet.com from noreply@jotform.com, via SENDMAIL 

[2021-09-15 22:28:16] Submission #5075684672618587984 Form #211189296118460 SENT to Judy.Kuo@zimmerbiomet.com from noreply@jotform.com, via SENDMAIL 

Can you please do the following and let us know how it goes?

> Have the Email Provider or users zbi.ap@zimmerbiomet.com and judy.kuo@zimmerbiomet.com Whitelist JotForm's IP Addresses and Domains: https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains/.

> Or, set up SMTP for the form: https://www.jotform.com/help/244-how-to-setup-smtp-for-a-form/.

Best.