Email Notifications Stopped Working Today

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    aaronbolton
    Asked on November 15, 2021 at 03:13 PM

    No one, including myself, are receiving any email notifications of forms submitted or approved as of this morning. The only person receiving email notifications is the person submitting the form and receiving the approve/Denial Reply from myself or other approver.


    Neither form I created is producing the notification emails. They were working fine up until around noon today.

  • Profile Image
    menervahiyas
    Answered on November 15, 2021 at 04:18 PM

    Hi Aaron,

    We would like to apologize for the inconvenience. For any email problems, please see attached link for more details. This will guide you thoroughly on what to do.

    https://www.jotform.com/help/chapter-12-email-problems/

    I hope the above link is useful to you.

    Regards,

    Menerva


  • Profile Image
    sweta_s
    Answered on November 15, 2021 at 08:05 PM

    I found only one form where you are receiving submissions:

    https://www.jotform.com/build/213124756507050/settings/emails

    I have checked the email server logs, it shows that the email was sent successfully:

    1637024549_6193032533599_

    Did you check your spam emails?

    Please whitelist our IPs and domains:

    https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains/

    You can view the email history from your account too:

    https://www.jotform.com/help/293-how-to-view-all-your-form-email-history/

    Should you have any further queries, please let us know.

    Thanks.


  • Profile Image
    aaronbolton
    Answered on November 15, 2021 at 08:33 PM
    All notifications started working again late this afternoon.
    Sent from my Verizon, Samsung Galaxy smartphone
    ...
  • Profile Image
    sweta_s
    Answered on November 15, 2021 at 09:56 PM

    We are glad to know that you have started receiving the emails.

    You may let us know any time if this occurs again.

    Glad to assist you!

    Thanks.