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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Referral source of the form using Google Analytics

    Asked by thefonz22 on September 09, 2014 at 10:19 AM

    Having a big problem at the moment with my jotform. When I check my thankyou page in Google analytics, it says the referral source is jotform.. I want to know where these people came from before filling out the jotform on my website and making their way to the thankyou page. Any clues?

     

     

    JotForm analytics tracking and
  • Profile Image

    Answered by Carina on September 09, 2014 at 12:17 PM

    Perhaps the best way is to use the Get Referrer widget. This widget allows you to get the url that directed people to your form. 

    Let us know if we can assist you further.
    Thank you

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    Answered by duxbxl on October 15, 2014 at 10:33 AM

    This only reffers the location of the form, not the referral source

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    JotForm Support

    Answered by jonathan on October 15, 2014 at 11:20 AM

    Hi,

    Please check this discussion thread. I think your current question is similar to it.

    Check our colleague's suggestion on that thread on how to correct the referral source when using the Google Analytics in jotform.

    Hope this help. Please inform us issue remains.

    Thanks.

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    Answered by duxbxl on October 15, 2014 at 11:44 AM

    Thanks for your reply but No, that's not the issue.

    I want to know through wich referral the lead has subscribed.

    For example:

    I see on my google analytics that between 5:00 and 5:59 a lead that landed on my site through ex. banner X has converted (has been send to the thank you page by submitting the details through the jotform)

    Now i need to link that lead to that specific campaign (banner x)

    Is there a way to add the referral link to the lead?

    Hope this is clear.

    thanks

     

    Thanks

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    JotForm Support

    Answered by jonathan on October 15, 2014 at 11:55 AM

    Hi,

    Could it be because your just using the default thank you page of JotForm?

    If you are using the JotForm thank you URL, this means all submissions are being processed on submit.jotform.com sub-domain.

    Try using custom URL Thank you page and then include an override parameter like this

    ?utm_nooverride=1

     

    Example, if your custom thank you URL is http://www.yoursite.com/thankyou.html, it'd become:

    http://www.yoursite.com/thankyou.html?utm_nooverride=1

    Check this visual guide:

    Please try this if it makes the difference.

    Also, can you please clarify what actually was the link to the specific banner(x)? 

    You did not mention what was the link that was generated.

    Thanks.

     

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    Answered by duxbxl on October 16, 2014 at 09:38 AM

    No,

    i use a custom TY page, not the JT page.  i'll try to add the override paramter to see if it works.

     

    "Also, can you please clarify what actually was the link to the specific banner(x)? 

    You did not mention what was the link that was generated."

    There are no links generated. Dont know what you mean. I make  the campagin tracking links with the Google Analytics URL Builder tool something like: http://mysite.com?utm_source=ebay&utm_medium=banner&utm_campaign=xtz

     

    thx

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    Answered by Carina on October 16, 2014 at 11:54 AM

    Thank you for the clarification.
    It seems that adding "?utm_nooverride=1" to the end of the thank you page custom URL fixes the issue. You can see here more details.

    Also how many different sources do you have? Perhaps the "use a single form in different websites" solution could work as a workaround if he nooverride parameter fails.
    Let us know if the problem persists.

  • Profile Image

    Answered by duxbxl on October 17, 2014 at 05:15 AM

    Hi,

     

    I'm not interested to find out where form which form on which site the leads comes from.

    I need to know through which PPC campaign the lead came

    Here's what i need:

    https://wordpress.org/plugins/contact-form-7-analytics-by-found/

     

    but with Jotform :)