Emails not delivered starting around mid-day 9/16.

We have several forms with conditions dictating who gets an email (i.e. "If state = tx send to X@email.com). Starting around 2 p.m. CST these emails seem to have stopped being sent. 

Checking the email history in the logs all instances of emails since then look like this:

Hi,

Our apologies! We have had a problem with our default sending method that causes the email issues, but this just a temporary and it will be soon resolved.

I have also forwarded your report to our backend team so you will get updates once this is fixed. While waiting, please try using the following alternatives for sending mails using your SMTP or using Mandrill servers:

Mandrill: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address  

SMTP: http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form  

We thank you for your understanding on this matter! If you require any further assistance, feel free to contact us.

Regards

Thanks for the info, best of luck on getting it fixed.

Hey,

We had bug on multiple receipt emails, and it's fixed,

Thank you for your patience,

Kindest Regards,

- Ertugrul.

Has this issue popped up again? The forms were working fine last night, but as of 8:12 AM they don't seem to be sending to all the recipients they are supposed to anymore. 

As far as I know our developers had resolved the issue. 

Anyhow though, I did take a look through your email logs and from what I can see it looks like our server should be sending these out again. I see there are quite a few recipients that it logged.

Can you please check your Email History and if possible check to verify whether those email addresses received anything then let us know?

The email history says that they were sent, and have confirmation that they were sent. 

Hi,

I think we did not change any of the styling on how the email notifiers were being sent when the email issue was fixed.

---

To: csmarketing@company.com, person2@company.com, person3@company.com

You must be referring to the mutliple-email recipient method.

Check this user guide https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

If the notification emails are coming in as individual emails then it must be because there were separate notification for each email address

The number of notifiers in the Email List in Email Alert can be the number of separate submission email that will be sent.

So if you want to notification emails to be sent like this

To: csmarketing@company.com, person2@company.com, person3@company.com

then, just follow the method described in the user guide 

https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

Hope this help. Inform us if you need further assistance.

Thanks!

@csmarketing

Hi,

I was able to reproduced the issue you have reported about the multiple recipient or CC email.

I have created a separate post about it here http://www.jotform.com/answers/431201

We will attend to that thread as soon as we can.

Thanks.