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    Content from required field disappears from Notification emails

    Asked by drhorton on February 13, 2015 at 11:11 AM

    The required field 'Full Name' is disappearing from Notification emails on our form, USAA. This field is visible if I pull an excel list of all submissions, but is not delivered via email notifications. 

    I've also attached an example of the email notification for reference.

    Page URL:

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    JotForm Support

    Answered by BDAVID on February 13, 2015 at 12:31 PM

    Please do the following:

    1) Delete your email notification:


    2) Clear your forms cache:


    3) And set up your email notification again.


    Hope this helps you, let us know if you have more questions, we will be glad to assist you.