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  • Profile Image

    Content from required field disappears from Notification emails

    Asked by drhorton on February 13, 2015 at 11:11 AM

    The required field 'Full Name' is disappearing from Notification emails on our form, USAA. This field is visible if I pull an excel list of all submissions, but is not delivered via email notifications. 

    I've also attached an example of the email notification for reference.

    Page URL:
    http://www.drhorton.com/Promotions/USAA.aspx

    Screenshot
    Emails required field content disappears
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    JotForm Support

    Answered by BDAVID on February 13, 2015 at 12:31 PM

    Please do the following:

    1) Delete your email notification:

    https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    2) Clear your forms cache:

    https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    3) And set up your email notification again.

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this helps you, let us know if you have more questions, we will be glad to assist you.