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  • Profile Image

    Not receiving the entire survey information in notification e-mail

    Asked by andersbruun on June 09, 2016 at 07:55 AM

    Hi

    I have created a survery where people book a trip and have to choose how many rooms they want to book (and what kind) in a drop down menu.

     

    But when I receive the replys in my notification e-mail, these selections are not included. I have made this survey in 4 languages (they are identical exepct from the language), and only one language will show me the room selections in the notification e-mail. How can this be?

     

    I have tried to delete the drop down menu and create it again in a dublicate survery, but it doesn't help.

     

    Best regards,

    Amalie

     

     

    Page URL:
    http://illvid.dk/universet/solsystemet/solformoerkelse/book-din-plads-<br/>her

    information receiving not receiving all form fields notification email
  • Profile Image
    JotForm Support

    Answered by Jan on June 09, 2016 at 11:22 AM

    I understand what you mean. You are right, the drop down fields are not showing in the notification.

    It is possible that the notification message did not update automatically when you added form fields. The solution is to delete the current email notification and create a new one. If you create a new one, all form fields will be captured automatically in the email content.

    Here are the related guides:
    Setting-Up-Email-Notifications
    Explanation-of-Email-Notification-and-Autoresponder-Settings

    If there are any problems, let us know. Thank you.